Soft Services Manager

Responsibilities Business Development Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate. Provide innovations and comparisons to market trends and forecast, advise clients accordingly. Continued improvement across all aspects of soft services through innovation and efficiencies. Contract Management Understanding of the importance to managing a site and the services provided. Ensure contract is being delivered in a cost‑effective way for the client. Responsible for soft services budget management and reporting. Proactively manage quality of service and introduce innovations in line with market trends and client’s initiatives. Financial Management Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets. Forecasting and budgeting and preparing month‑end reports for the client and TFS. Ensure that all costs and expenditure are within the budgeted levels agreed between the client and TFS. Maintenance Stock & Inventory Oversight Accountable for the effective management of maintenance materials, consumables, and spare parts. Ensure adequate stock levels are maintained to support uninterrupted operations. Oversee and approve stock requisitions, usage, and replenishment in line with budget and contractual requirements. Implement and monitor stock control systems to minimise wastage, pilferage, and stock‑outs. Ensure accurate record‑keeping and reporting of stock levels, movements, and consumption trends. Provide oversight and direction to Storeman, ensuring compliance with stock management procedures. Conduct regular audits and reconcile physical stock against system records. Service Delivery Assume full responsibility for management of soft services (Cleaning, Hygiene, Pest Control, Waste, Moves and Churns, Reception, Helpdesk, Landscaping, Indoor Plants & Flowers, Beverages, Transport Services, Moves and Churns, Ponds) against contracted scope of works and budget. Reporting on SLAs and delivering action plans to ensure that SLAs are met / exceeded. Planning and execution of site events (eg. Christmas, Religious Festivals and Special Diet needs). Day to day supervision of the soft services teams. Development of a soft services improvement plan for each service. Ensure the accountancy documentation and administration procedures are carried out within set standards. Control all costs such as labour, expenses, cash purchases as agreed with your line manager. Deliver consistent and improved quality of Soft Services. Compliance, Environmental, Health & Safety and Risk Management Managing vendor compliance in line with the client and TFS procedures. Understanding of when it's necessary to seek advice from the Workplace Manager and to consult for technical expertise to ensure the correct procedures are followed. Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety). Comply with all TFS and the client’s policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene and cleanliness. People Management / Leadership People resource management – including coaching, development and employee engagement. Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDPs, development, coaching and performance management. Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure. Arrange & attend monthly & quarterly review meetings as required. Code Of Conduct Promote TFS's & the client’s image and corporate citizenry through deliberate and co‑ordinated activities. Ensure TFS ethical values are adhered to. Skills and Competencies Human Resource management and IR skills Negotiating skills Time Management Skills Excellent oral and written communication skills Supplier / Sub‑Contractor management Hospitality and customer centricity People Management skills Leadership skills Project Management skills Presentation skills Excellent people management skills, clear thinker with the ability to flex to the demands of the role Good understanding of services involved Good administrative skills Track record of success with strong client relationships Good financial acumen, ability to work to a budget. Additional Attributes Ability to understand data, spot trends and prepare reports. Ability to build strong relationships with customers and manage their expectations Proven strategic thinker with ability to facilitate change where necessary Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting Resilience: ability to multitask Self‑disciplined, motivated, energetic self‑starter with an exemplary work ethos Excellent communication and negotiation skills Capability to interact with both internal and external customers at all levels Ability to maintain confidentiality Attention to detail with a methodical and structural approach Strong organisational skills Results focussed and professionalism Project a professional and competent image at all times Customer centricity People's person Qualifications Matric Hospitality and/or Facilities Management Diploma or Degree or equivalent Computer literate on MS Office packages – MS Word, Outlook, Excel Project Management Minimum 5 years’ experience in a similar environment Budget Management People Management Conflict Management Workplace Management Coaching and mentoring Supply Chain Management Events Management Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Facilities Services #J-18808-Ljbffr