Complaints Advisor

3 weeks ago

Umhlanga Rocks, South Africa CXP are now part of the Huntswood Group Full time

Join to apply for the Complaints Advisor role at CXP are now part of the Huntswood Group . Job Overview As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints. Job Responsibilities Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service. Understanding the customers perspective, running cases from start to finish. Building rapport with the customer and providing the best possible outcome for customer complaints Manage customer complaints proactively Ensure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies. Ensure all complaints are managed within the company's target SLAs. Address customers in professional and empathetic manner especially with dealing with vulnerable customers Create a memorable customers interaction on every call. Ensuring targets are reached daily Job Requirements Matric / NQF level 4 Minimum of 6 months previous complaints handling experience KPI’s / Performance are met consecutively for past 3 months. No prior warnings Required Skills Previous experience in a complaint handling role, ideally with a favourable complaint recognition rate Previous complaint handling experience within an FCA regulated business is ideal. Experience in closing complaints Full complaint handling cycle experience is essential. Passionate about providing the best resolution for the customer. Required Knowledge Good communication skills – articulation and comprehension Confidence in decision-making, under pressure. Ability to work autonomously and under pressure. A passion to deliver a first-class customer service. Core Behaviour Confidential, reliable, and genuine Dynamic, passionate, and determined Friendly, compassionate, and cooperative It’s not just about what we do, but the way we do it. And it's our values that make us special. NB: All appointments are subject to the positive outcome of pre-employment verification checks. Seniority level Entry level Employment type Full-time Job function Other Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at CXP are now part of the Huntswood Group by 2x Get notified about new Advisor jobs in Umhlanga, KwaZulu-Natal, South Africa . #J-18808-Ljbffr

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