Senior Community Manager

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.Fixed-term Senior Community Manager Needed. What you'll do: The Senior Community Manager will lead a team of community managers and work closely with other departments, including creative, strategy, and account management, to ensure seamless campaign execution.Community Building & Engagement: Develop and implement strategies to grow and engage online communities across various social media platforms. Creating engaging content, responding to comments and messages, fostering conversations, and building relationships with key influencers. Respond and escalate customer care queries to internal and client teams. Content Strategy & Execution: Collaborate with the content team to develop and execute a social media content calendar that aligns with client objectives and brand guidelines. Overseeing the creation and scheduling of posts, stories, and other social media content. Social Listening & Monitoring: Monitor social media channels for brand mentions, industry trends, and competitor activity. Analyze social media data to identify insights and opportunities to improve campaign performance. Crisis Management: Develop and implement crisis communication plans to address negative social media activity and protect client reputation. Team Management: Lead and mentor a team of community managers, providing guidance, support, and performance feedback. Reporting & Analytics: Track and analyze key social media metrics, such as engagement, reach, and conversions. Prepare regular reports for clients and internal stakeholders on campaign performance. Client Relationship Management :Build and maintain strong relationships with clients, providing regular updates and proactively addressing their needs. What You'll Need to Bring to the Party (besides your A-game): 5+ Years of Digital Wizardry: You've been in the social media trenches, preferably in an agency where things move faster than a caffeinated squirrel. You've got the battle scars (and the success stories) to prove it. Campaign Conqueror: You've launched campaigns that didn't just succeed, they slayed. You've got the receipts (and the ROI) to back it up. Wordsmith & Vibe Creator: Your writing is so good, it could make a spreadsheet go viral. You understand brand voice like it's your own secret language, and you can switch tones faster than a chameleon changes colors. Analytical Alchemist: You don't just look at data; you transform it into gold. You see patterns where others see pixels. Multi-Tasking Maestro: You can juggle more projects than a circus performer, all while keeping your cool and hitting those deadlines. Fast-paced? That's your comfort zone. Social Media Superfan & SA Savvy: You live and breathe social media. You're obsessed with the latest trends, platforms, and algorithms. And most importantly, you know the South African digital landscape like the back of your hand - from local memes to unique audience behaviors. #DigitalFurryDust #SocialMediaMaestroWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr