Client Services Manager
4 days ago
Duties & Responsibilities General Responsibilities: Digital Communications: Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls. Manage communications effectively to address queries, provide support, and facilitate smooth interactions. Service Management: Handle service management tasks to support the sales pipeline. Ensure efficient delivery of services to meet customer needs and expectations. Operations: Execute general operational tasks related to the business activities of the company. Maintain operational efficiency and effectiveness across different functions. Arrangement and Execution of Tutoring Sessions: Coordinate and arrange 1-on-1 tutoring arrangements for students. Follow specified processes to ensure successful tutor and student engagements. Client Relationship Management: Build and nurture relationships with clients, focusing on client satisfaction and retention. Address client concerns, gather feedback, and maintain a positive client experience. General Operations: Handle day-to-day operational tasks to support business activities. Ensure smooth functioning of processes and workflows. Client Communication and Coordination: Communicate with clients to understand their needs and requirements. Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors. Record relevant information and updates in the CRM system or spreadsheet. Monitoring Progress and Quality: Stay informed about the progress of tutoring sessions. Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery. Desired Experience & Qualification Educational Background: Possess a 3-year degree in BA or BCom from a reputable university. Recent Graduates: Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning. Sales or Organizational Experience (As a plus): Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments. #J-18808-Ljbffr
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Client Services Manager
3 days ago
Pretoria, Gauteng, South Africa Hire Resolve Full time R90 000 - R120 000 per yearHire Resolve's Client is seeking a Client Services Manager that can join their team. You will report directly to the Head of Operations you will play a key role in consumer satisfaction. As the Client Services Manager, you'lltake charge of shaping and executing the customer experience strategy, ensuring they deliver an exceptionalservice to their...
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Security Operations Manager
2 weeks ago
Pretoria, South Africa Fidelity Services Group Full timeA leading security services provider is seeking an Operations Manager for their Pretoria branch. This role includes ensuring that all clients' security needs are met efficiently and managing the relationship between the company and clients. Candidates should have experience in operational management within the security industry, strong leadership, and...
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Client Services Manager
3 weeks ago
Pretoria, South Africa Prep2Perfection Full timeDuties & ResponsibilitiesGeneral Responsibilities : Digital Communications : Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.Manage communications effectively to address queries, provide support, and facilitate smooth interactions.Service Management : Handle service management tasks to support...
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Client Service Manager
3 weeks ago
Pretoria, South Africa Healthy Hearing Full timeWe wish to employ a Client Service Manager at our one of our businesses in the Pretoria area that will be trained in the finer aspects of servicing, repairing as well as the operation of electronic medical appliances (hearing aids). The successful person will be a salesperson at heart, fully bilingual (Afrikaans and English), have the ability to do detailed...
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Client Services Commercial Manager
1 week ago
Pretoria, South Africa MiWay Full timeWho are we? - Knowledge of billing and collections procedures and practices - Excellent verbal and written communication skills - Grade 12 / Standard 10 / Matric / NQF 4 - Applicable post-matric qualifications will be advantageous - 5 years + Client Services experience - 3 years + Commercial Management Experience Essential Requirements - Solid understanding...
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Client Service Advisor
2 weeks ago
Pretoria, South Africa Aon Corporation Full timePosting Description: **Client Service Advisor - Pretoria** Do you have experience in the Short-Term Commercial Insurance industry? Looking to advance your career? Read on! Aon South Africa is hiring a Client Services Advisor in our Commercial Team in Pretoria. This is a hybrid role with the flexibility to work both virtually and from our head office in...
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Operations Manager: Client Services Support
2 weeks ago
Pretoria, South Africa University of Pretoria Full time**UP Professional and Support**: DEPARTMENT OF ENROLMENT AND STUDENT ADMINISTRATION OPERATIONS MANAGER: CLIENT SERVICES SUPPORT PEROMNES POST LEVEL 08- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology...
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Client Service Consultant
3 days ago
Pretoria, South Africa Finding Personnel (Pty) Ltd Full time**Job Details**: **Title: Client Service Consultant** **Location: Pretoria, Gauteng** **Permanent: Yes** **Full time: Yes** **Industry: Insurance** **Salary / CTC: R 18 000** **Reports to: Call Centre Manager** **Roles and responsibilities** - Provide excellent customer service in a professional manner and compliant with quality and performance...
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Consultant Client Service
1 week ago
Pretoria, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
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Pretoria, South Africa Fidelity Services Group Full timeA leading security services provider is seeking an experienced Operations Manager to oversee multiple Operations Managers and ensure contractual requirements are met with clients. The ideal candidate will have extensive experience in the security industry, strong leadership abilities, and a solid understanding of HR and budgeting. Relevant qualifications...
