Installations Quality Assurer

6 days ago

Polokwane, South Africa Tracker South Africa Full time

Tracker requires the Services of a Quality Assurer: Installations in the Technical Department based in Polokwane Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference. Responsibilities: Perform regular and planned assessments in your area of responsibility Identify shortfalls and provide solutions Interact with technicians and have technical discussions Mentor and educate technicians Ensure compliance with regards to installations and OEM bulletin Ensure compliance in customer service ethics Circulate bulletins to Technicians and FC Maintain strong quality standards Ensure compliance with regards to reporting to admin and management Motivate techs to perform quality installations Provide reports and feedback Implement and evaluate quality procedures Evaluate and improve technical procedures Attend to Technical SR’s that are quality related and give feedback to the technicians and the managers Maintain Tracker's recommended recovery rate in your area of responsibility through the installation quality process Attend to PIC’s Attend to battery drainage complaints Assist with project installations Assist with after-hours standby Liaise with clients to solve technical issues and deliver service excellence Ensure compliance with regards to reporting to management Assist with technical queries Minimum Requirements: Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic Minimum 5 years’ experience as an auto electrician or motor mechanic with one year being in a supervisory role Good communication and administrative skills Computer literacy will be advantageous (MS Office) Good fault-finding skills and techniques Necessary skills to deliver service excellence Be prepared to travel #J-18808-Ljbffr

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