Integrations Specialist

5 days ago

Cape Town, South Africa Network International Full time

About us Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct-to-consumer card segment as well. Job description Assisting new and existing merchants with integrating into the various systems we support. Using existing products and services as well as designing new ones to meet merchant's needs. The company may (in its absolute discretion) require you to perform duties which may fall outside of your job title and/or job description or to perform any other reasonable and lawful duties. Our EVP At Network International, we always stay ahead. In the fast‑paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting‑edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team. About the role Assisting new and existing merchants with integrating into the various systems we support. Using existing products and services as well as designing new ones to meet merchant's needs. Responsibilities Assist merchants and their developers with integration and technical related queries Support our own internal teams with escalated queries Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements Manage integration projects for Enterprise merchants – being the main technical point of contact to advise on all integration related queries throughout the integration process Create integration documents detailing Enterprise Merchant integrations Join meetings with merchants and their developers when required – troubleshooting and configuration assistance Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with Submit knowledge base items monthly – internal and external knowledge base Plugin testing and troubleshooting Qualifications HTML knowledge, essential Experience with either Postman, Chrome Developer Tools, or FileZilla Highly computer literate, especially with regards to internet matters Solid knowledge of eCommerce, Payments and transacting online (online shopping, internet banking) Proficient in written and spoken English Helpful, willing, and friendly attitude Elevated level of professionalism and work ethic The ability to self-manage A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research, and help the customer to the very end) Experience in Customer Service, a bonus Understanding PHP (or any other programming language) a bonus Experience integrating with any payment gateway, a great bonus Diploma/degree/course in any computer-related field, a bonus Seniority level Entry level Employment type Full‑time Job function Project Management and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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