Tech Officer: Customer Engineer
4 weeks ago
Tech Officer: Customer Engineer (DWM) - Fixed Term Contract 1 day ago – Be among the first 25 applicants Date: 18 Nov 2025 | Location: Johannesburg, Gauteng, ZA | Company: BCXP Business Unit: Operate | Department: Digital Workplace Management (DWM) | Job Grade: OP1 Core Description To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment, etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair, etc. while minimizing equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents. Key Deliverables / Primary Functions Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory). Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software. Engage and liaise with all personnel, including VIP personnel. Follow the escalation matrix and keep the customer informed. Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems. Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to support of end‑user devices but also encompasses Audio Visual support equipment. Utilize approved remote management tools to provide remote support for end‑user devices, addressing application and device troubleshooting and support. Core Functional Skills & Capabilities Hardware/Software Installation and management Customer Orientation Hardware Troubleshooting Problem solving Core Behavioural Competencies Job Match Coping with pressures & setbacks Delivering Results & Meeting customer expectations Presenting and Communicating information Working with people Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education - Preferred / Advantage NQF 6: 3 year Degree / Diploma / National Diploma in Information Technology Experience 2 years’ experience in IT end‑user support with an understanding of SLA call management on different service desks. Certifications A+ N+ Certification in ITIL Service Management and Service Delivery modules ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E) HP, Dell, Lenovo, Mustek products will be advantageous Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle – both required Willing to travel Willingness to assist Ad hoc Willingness to be on standby Working Shifts Workplace / Physical Requirements Hybrid Remote Worker | Billable Seniority level Entry level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Apply now » #J-18808-Ljbffr
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Tech Officer: Customer Engineer
2 weeks ago
WorkFromHome, South Africa BCX Zambia Full timeTech Officer: Customer Engineer (Leverage Desk) – BCX Zambia Company: BCX Zambia | Location: Centurion, Gauteng, ZA | Date Posted: 4 Dec 2025 | Job Grade: OP1 Overview A Tech Officer Customer Engineer plays a crucial role in providing technical support and assistance to users within an organization or customers of a product or service. The incumbent...
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Junior Tech Officer: Customer Engineer
2 weeks ago
WorkFromHome, South Africa Bcx Zambia Full timeA leading tech firm based in Johannesburg is seeking a Jnr Customer Engineer to provide technical assistance and maintenance for computer systems and office equipment. The role involves implementing preventative maintenance and troubleshooting end user issues while ensuring client satisfaction. Applicants should have a National Diploma and at least one year...
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WorkFromHome, South Africa BCX Zambia Full timeA technology services provider in Johannesburg is looking for a Tech Officer: Customer Engineer to provide technical assistance and maintenance of computer systems on a fixed-term contract. Candidates should have a Grade 12 National Diploma and 2 years of experience in IT end-user support. The role involves troubleshooting and support for end-user devices...
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Senior Process Engineer
2 weeks ago
WorkFromHome, South Africa Gig Engineer Full timeA leading technology company in Johannesburg is seeking a Senior Process Engineer to lead process development and optimization for nuclear energy solutions. The ideal candidate will possess over 7 years of experience in process engineering and demonstrate strong leadership skills. This full-time role offers a competitive salary and opportunities for...
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Tech Officer
4 weeks ago
WorkFromHome, South Africa Bcxp Full timeBusiness unit, Department, Reporting Business Unit Operate Department Digital Workplace Management (DWM) Job grade OP1Core DescriptionTo provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc. Provide service activities on company systems, including installation, discontinuance, relocation,...
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Tech Officer
2 weeks ago
WorkFromHome, South Africa Bcx Zambia Full timeOverview Tech Officer : Jnr Customer Engineer (DWM) - Fixed Term Contract Business Unit : Operate Department : Digital Workplace Management (DWM) Job grade : OP2 Date : 18 Nov Location : Johannesburg, Gauteng, ZA Company : BCXP Core Description To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment,...
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Tech Officer
4 weeks ago
WorkFromHome, South Africa Bcxp Full timeTech Officer : Jnr Customer Engineer(DWM) - Fixed Term Contract To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and...
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Remote IT Support Specialist
2 weeks ago
WorkFromHome, South Africa BCX Zambia Full timeA technology services company in Centurion is looking for a Tech Officer Customer Engineer to provide frontline technical support and ensure user satisfaction. The ideal candidate will have a National Diploma and at least 2 years of customer engineering experience, including shift work. The job includes troubleshooting IT issues, monitoring systems, and...
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Tech Help Engineer
2 weeks ago
WorkFromHome, South Africa Travelopia Full timeTech Help Engineer - Level 2 Join to apply for the Tech Help Engineer - Level 2 role at Travelopia. Operating worldwide—including Europe, Australia, North America, and Canada—Travelopia is dedicated to delivering outstanding travel experiences. We take pride in offering a diverse portfolio of specialist and experiential holidays, from private jets and...
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Tech Officer: IAM Security Engineer
4 weeks ago
WorkFromHome, South Africa BCX Zambia Full timeDate: 21 Nov 2025 Location: Centurion, Gauteng, ZA Company: BCXP Business Unit: Cloud Platform Solutions Department: Cyber Security Reports To: Manager: Cyber Security Operations Grade: OP1 Core Description The Identity and Access Management (IAM) Tech Officer provides, removes, modifies, and reviews user access to information systems including, but limited...
