Store Manager

3 days ago Be among the first 25 applicants Birkenstock Mall of the North is looking for a store Manager to join their team. Well-Established international brand in the footwear industry is looking to employ someone in the role of Store Manager, to join their dynamic team. The successful candidate will be leading the merchandising and sales in the Birkenstock Store according to the purpose, vision and values whilst managing inventory, day to day store operations, shrinkage and the overall in store customer experience. Responsibilities Sales: Maximise sales by driving conversion; set & communicate daily sales targets to everyone on the team including casuals; report actual vs target results three times during each day to all staff; focus the team on cross & up selling; create relationships with podiatrists, running clubs & gyms in the area to generate sales; grow Rewards program data base; ensure all customer orders are accurately processed with one working day; achieve gross margin targets. Team Management Build a team environment through daily team meetings; allocate tasks. Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards. Drive conversion through traffic analysis & rostering. Master feedback process & provide monthly feedback to all team members. Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training. Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame. Follow up with all customers queries or requests within 24 hours always. Execute the month\'s Mystery Shopping action items. Manage the appraisal process for all team members. Manage the induction process. Complete rosters and adhere to the staffing template. Complete weekly time sheets, and coordinate lunch breaks. Ensure all staff wear lanyards & the correct uniform/tech apparel. Inventory Minimise shrinkage & maintain accurate stock records in the POS system. Complete quarterly stock counts. Execute mark downs as directed. Run daily negative stock report and request relevant adjustments. Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system. Ensure storeroom is maintained with the top ten sellers at the front, and all product stored by line of business, gender & category to expedite floor replenishment. Run & action the daily inventory reports. Review the store sell through report; re merchandise or adjust replenishment levels as required. Quarterly stock takes: planning and completion; all preparation is completed, signed off and filed. Prepare stock take paperwork and file with the Regional Brand Manager. Review stock status and pending transfers report; follow up on investigations as needed. Complete OTB process weekly and order relevant product to optimise stock levels. Maintain inventory at target levels for all categories & price points weekly. Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system. Operations Ensure VM and windows comply with Birkenstock standards. Ensure the store is clean, lights functional, change rooms clear of product, and music is appropriate. Open and close the store. Reconcile cash to end of day tender report; complete and sign the end of day banking book. Bank takings. Complete month end Stock Receipt and Sales reports. Proactively manage controllable store expenses (discounts given, petty cash, stationery, phone, cleaning, etc.). Ensure compliance with the operational health and safety policy. Month End & Qualifications Prepare month end reports; complete Return to Supplier report; prepare sales report with budget variance explanations. Grade 12 or Equivalent; 2 years’ experience in a similar capacity; willing to work shifts; valid Driver\'s Licence; owning a vehicle is advantageous. Competencies Required Retail experience Proven sales ability; customer service Excellent negotiation and communication skills Highly organized and deadline driven; high attention to detail Adaptable; effective team management Perks & Benefits Work for a rapidly expanding distributor with aspirational brands Comprehensive health benefit Quarterly uniform allowance Staff discount (50% off for you and your family across all brands) Company performance incentive scheme Long-service incentives Holistic Employee Wellness program Group engagement activities for a connected culture Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful. Referrals increase your chances of interviewing at Ares Holdings by 2x. Get notified about new Store Manager jobs in Polokwane, Limpopo, South Africa. #J-18808-Ljbffr