People Operations Analyst
3 days ago
Who we are We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That’s digital trust for the real world. Job summary We are seeking a detail-oriented and service-driven global People Operations Analyst to join our Global Human Resources team. This role serves as an escalation point for complex employee inquiries and cases, working across multiple Global HR functions including leaves of absence and policy interpretation. In addition to resolving cases, this role contributes to operational excellence through case trend analysis and process improvement recommendations. What you will do Case Management: Respond to and resolve Tier 2 employee inquiries and issues submitted related to HR policies, programs, and systems. Process Execution: Support and execute operational HR processes (e.g., refine LOA programs to create best in class employee experience) in compliance with company policies and regulatory requirements. Knowledge Management: Contribute to the maintenance of knowledge base articles and process documentation to ensure consistent and accurate employee support. Issue Escalation: Collaborate with COEs (e.g., Benefits, Compensation, Employee Relations) and HRBPs to resolve complex or sensitive issues and ensure a smooth handoff/escalation process. Reporting & Analysis: Compile and analyze HR case trends, service metrics, and feedback data to identify common issues and recommend process or documentation improvements. Process Improvement: Participate in continuous improvement initiatives aimed at streamlining HR support processes and enhancing the employee experience. Support Operationalization of HR Programs: Innovate existing HR Programs to automate and create efficiencies in how the teams are supporting the business. What you will have Bachelor’s degree or equivalent work experience in Human Resources, Business, or a related field. 2+ years of HR experience, preferably in a shared services, HR operations, or employee support environment. Familiarity with HR systems (e.g., Workday, SAP, Oracle) and case management tools (e.g., ServiceNow, Salesforce, Zendesk). Strong analytical skills with experience using Excel or similar tools for data analysis and reporting. Excellent written and verbal communication skills. Benefits Provident Fund Medical Aid + Gap Cover Employee Assistance Program Gym Reimbursement Life Insurance Disability Insurance #J-18808-Ljbffr
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People Operations Analyst
5 days ago
Cape Town, Western Cape, South Africa DigiCert Full time R300 001 - R600 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
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People Operations Analyst
4 days ago
Cape Town, Western Cape, South Africa DigiCert Full time R30 000 - R90 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
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Cape Town, South Africa DigiCert Full timeA global security authority is seeking a detail-oriented Global People Operations Analyst for its HR team in Cape Town. This position is focused on managing complex employee inquiries and ensuring efficient HR process execution. The ideal candidate will have a Bachelor's degree in Human Resources and at least 2 years of relevant HR experience....
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People Operations Lead
2 weeks ago
Cape Town, South Africa Optix Africa Full timeJoin to apply for the People Operations Lead role at Optix Africa. The People Operations Lead is responsible for overseeing all HR and people-related functions within the Sentinel Control Tower. This role ensures the smooth execution of operational HR processes, effective employee relations, and a positive workplace culture aligned with company values....
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People Operations Lead
3 weeks ago
Cape Town, South Africa Optix Africa Full timeJoin to apply for the People Operations Lead role at Optix Africa The People Operations Lead is responsible for overseeing all HR and people-related functions within the Sentinel Control Tower. This role ensures the smooth execution of operational HR processes, effective employee relations, and a positive workplace culture aligned with company values. Acting...
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People Operations Lead
2 weeks ago
Cape Town, South Africa Neptune Full timeThe People Operations Lead is responsible for overseeing all HR and people-related functions within the Sentinel Control Tower. This role ensures the smooth execution of operational HR processes, effective employee relations, and a positive workplace culture aligned with company values. Acting as the on-site HR partner, the incumbent will provide guidance on...
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People Operations Lead
4 days ago
Cape Town, Western Cape, South Africa Optix Africa Full time R1 500 000 - R2 500 000 per yearThe People Operations Lead is responsible for overseeing all HR and people-related functions within the Sentinel Control Tower. This role ensures the smooth execution of operational HR processes, effective employee relations, and a positive workplace culture aligned with company values. Acting as the on-site HR partner, the incumbent will provide guidance on...
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IT Operations Analyst
6 days ago
Cape Town, South Africa Scale Shore Consulting Full timeJOB PURPOSE The role of an IT Security Operations Analyst entails providing critical protection to a company's computer systems, networks, software, and data from potential threats such as cyber-attacks, breaches, and unauthorized access, through management of all inbound alerting from the various monitoring systems. The role involves assessing security...
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People Operations Coordinator
2 weeks ago
Cape Town, South Africa Robin Full time**About Robin**: Robin is on a mission to**rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4 continents and have been supporting many of the world’s most...
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People Operations Associate
2 weeks ago
Cape Town, South Africa Robin Full time**About Robin**: Robin is on a mission to**rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4 continents and have been supporting many of the world’s most...
