Technical Co-Ordinator

6 days ago

East London, South Africa Fidelity Services Group Full time
Job title : Technical Co-Ordinator - East London Job Location : Eastern Cape, East London Deadline : January 03, 2025 Quick Recommended Links
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Minimum qualifications and experience:

  • Grade 12 or equivalent
  • Excellent verbal and written communication
  • Minimum of 2 years admin background
  • Computer literate – MS Office
  • Experience with Listener – advantageous

Main duties & Responsibilities: 

  • Incumbent has to collect quotes for allocated area.
  • Check that quotes are on Listener.
  • Assign quotes to a technician.
  • Prioritize calls to optimize travelling time for technicians.
  • Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
  • Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
  • Assist sales in booking technicians
  • Voiding of Aged jobs and giving pipeline figures of installations
  • Assisting JHB in sending job cards
  • BNS and insurance reports
  • Scheduling installations for East London sales
  • Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
  • Follow up on Top 20, Low Bat and Overactive list
  • Resolve all queries related to scheduling immediately and escalate complications.
  • Assist technicians, loading of radios and putting on test
  • EHS Assistance
  • Technical assistance to clients
  • Follow up on all jobs with forward for scheduling the same day.
  • Ensure department runs efficiently by assisting to relieve in the absence of a team member.
  • Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
  • Assist in Technical invoicing
  • Distribution of service and installation stock to Technicians.

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