Dutch Speaking Call Center Agent

POSITION OVERVIEW MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call centre footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centres are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organisation. Are you fluent in Dutch and passionate about delivering outstanding customer service? Do you thrive in a fast‑paced environment where communication, empathy and problem‑solving are key? If so, we have an exciting opportunity for you We’re seeking dedicated Dutch‑speaking agents to provide exceptional support to our clients. You’ll be part of a team that values excellence, collaboration and professional growth, representing some of the world’s most recognizable brands. Working Hours Monday to Saturday | 09:00 – 17:00 GMT Position Responsibilities Respond to customer inquiries via phone, email and chat in both Dutch and English. Provide accurate information and resolve customer concerns promptly and professionally. Maintain a high level of empathy and professionalism in all interactions. Follow company policies and procedures to ensure consistent service delivery. Document customer interactions accurately and escalates issues when necessary. Collaborate with team members and other departments to enhance customer satisfaction. Meet performance targets including response time and customer satisfaction metrics. Candidate Qualifications All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Grade 12 or equivalent Fluency in Dutch (spoken and written) is required. Proficiency in English to communicate effectively within the team. Previous experience in customer service, call centres or a related field is preferred but not required. Strong communication and interpersonal skills. Ability to multitask and work in a fast‑paced environment. Basic computer literacy and familiarity with CRM systems is a plus. A customer‑focused mindset with a problem‑solving attitude. Conditions of Employment All MCI Locations Must be authorised to work in the country where the job is based. Subject to the programme and location of the position. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits Annual leave – earn paid time off to rest, recharge or attend to personal matters. Health benefits – after probation, employees qualify for medical insurance that includes general practitioners, chronic medication, basic dental and optical care, and emergency services. Career growth – we prioritise internal promotions and offer clear pathways for advancement across departments. Paid training – gain valuable skills and knowledge while earning a salary. Positive work environment – join a collaborative, team‑oriented culture that values engagement and support. Casual dress code – enjoy a relaxed dress policy that lets you work comfortably. Physical Requirements This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be required to regularly operate a computer and other office equipment, including a phone, copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr