Mid level IT Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Immploy Full time
Requirements:

- The applicant must be in possession of a relevant qualification or degree in the field of Computer Science or Information Technology and have a minimum of 4 years applicable work experience.
- Microsoft certification (e.g., MCSA, MCSE and MCITP)
- At least 1 years experience as a CRM administration/coordinator or similar role.
- At least 5 years experience in IT infrastructure.
- Knowledge of South African IT legislation.
- A proven record of experience in a technically suitable IT related field.
- Knowledge of Hyper-Converged technologies.
- Knowledge of networking technologies, SD-WAN, Wi-Fi, VLANS
- Knowledge of domain management and websites.
- Knowledge of current ICT technologies and trends.

Key Competencies:

- Strong analytical abilities, high degree of accuracy and attention to detail
- Be proactive and plan for upcoming renewals of software and hardware.
- Understand procurement processes and assist with scoping any technical requirements.
- Project management for implementations of new IT systems.
- Apply laws, regulations, and policies.
- Provide technical guidance for ICT problems.
- Be customer focused.
- Ability to perform consistently under pressure.
- Ability to negotiate with service providers.
- Work well within a team and Independently
- Be prepared to work irregular hours. This includes implementations of new IT systems

Duties:
- Monitor and respond to escalated IT queries and ensure that SLAs are adhered to.
- Manage the on-premises Active Directory, Office365 and Azure environments.
- Manage and install Virtual Servers (Hyper-converged Clusters)
- Backup and restoration troubleshooting and management.
- Manage the on-premises Exchange in current Hybrid Environment.
- Manage and report on Mimecast Email environment.
- Documents network problems and resolution for future reference.
- Resolution and work order tracking using IT help desk system.
- Troubleshoot system accounts and passwords related issues in active directory, corporate email system,
phone system and related applications and services.
- Install and maintain PC hardware and software to allow users to access the network.
- Proficiency with antivirus & Spyware solutions, backup and disaster recovery applications, network
security systems.
- Record, document and track the movement of ICT assets.
- Provide training and upskilling in various IT applications.
- Report to and perform other duties as may be assigned by ICT Manager.
- Provide reports for all infrastructure related systems.

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