ITIL 4 support engineers
6 days ago
Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities. Key Responsibilities Deliver 1st-line and preventative technical support across IT systems Perform incident resolution, root cause analysis, and escalation Apply change and configuration management with accurate documentation Monitor system health and performance; conduct regular checks and patching Support deployments in pre-production and production environments Communicate incident status and updates to stakeholders and service desk Collaborate with vendors and internal teams during escalations and handovers Ensure compliance, access control, and audit documentation Must-Have Skills & Experience ITIL 4 Foundation Certification (mandatory) Proven experience with: Incident & problem management Configuration and capacity management Hands-on experience with AWS, OpenShift, and hybrid IT environments Proficiency in monitoring systems, SharePoint, and service desk platforms Familiar with system health checks, patching, and log analysis Strong documentation and stakeholder communication skills Preferred Tools ASICS (System Check Database) ServiceNow / Remedy / Jira / similar ITSM platforms SharePoint for configuration tracking Nice to Have Exposure to Business Continuity Planning (BCP) & Disaster Recovery (DRP) Experience coordinating with 4th-line vendors Understanding of CI/CD in a service delivery context #J-18808-Ljbffr
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ITIL 4 support engineers
1 week ago
Johannesburg, Gauteng, South Africa SavageOne Pty Full time R900 000 - R1 200 000 per yearWere seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and...
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ITIL 4 Support Engineer – Cloud
2 weeks ago
Johannesburg, South Africa SavageOne Pty Ltd Full timeA leading technical operations company is seeking an experienced ITIL 4 Support Engineer to enhance their support team in Johannesburg. The role involves delivering comprehensive technical support across various systems with a focus on incident management and cloud technologies like AWS and OpenShift. Ideal candidates will possess an ITIL 4 Foundation...
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Itil Trainer
12 hours ago
Johannesburg, South Africa African Arete Full timeITIL Foundation 4 Trainer required. **Requirements**: Grade 12 Diploma in IT ITIL Foundation 4 Training experience required Salary to be discussed
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Operations Support Engineer
4 weeks ago
Johannesburg, South Africa Vodacom Full timeVodacom Johannesburg, Gauteng, South Africa Operations Support Engineer When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute Job Purpose / Business Unit The job role for Operations Support Engineer is : To ensure operational excellence across all production systems...
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CMDB & 3PP Automation Engineer
1 week ago
Johannesburg, South Africa A 1 L Full timeA telecommunications company in Johannesburg is seeking a CMDB and 3PP Configuration Engineer to manage IT service configurations. The ideal candidate should have at least 4 years in IT operations and strong experience with CMDB platforms. Responsibilities include maintaining service integrity and supporting incident management. Candidates must have a 4-year...
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Senior Service Desk Support Engineer
3 weeks ago
Johannesburg, South Africa SevenC Computing Full timeJob Purpose A Senior Service Desk Support Engineer is responsible for providing remote technical support and serving as an escalation point for Service Desk Engineers. This role involves supporting various clients, executing assigned tasks from Team Leaders or the Service Desk Manager, and maintaining a high standard of professionalism in all service...
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Senior Service Desk Support Engineer
4 weeks ago
Johannesburg, South Africa Sevenc Computing Full timeJob Purpose A Senior Service Desk Support Engineer is responsible for providing remote technical support and serving as an escalation point for Service Desk Engineers. This role involves supporting various clients, executing assigned tasks from Team Leaders or the Service Desk Manager, and maintaining a high standard of professionalism in all service...
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ServiceNow Process Architect
2 weeks ago
Johannesburg, South Africa Datafin Full timeA leading tech-driven hospitality group is seeking a Process Architect to enhance operations. The role involves designing and optimizing processes to ensure operational efficiency and high customer satisfaction. Candidates need a Bachelor's degree in Computer Science, alongside ITIL 4 Foundation and ServiceNow certifications. This position offers an exciting...
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ServiceNow Process Architect — ITIL
3 weeks ago
Johannesburg, South Africa DataFin Full timeA leading tech-driven hospitality group is looking for a Process Architect to enhance their operations. This role requires a Bachelor's degree in Computer Science, ITIL 4 Foundation, and ServiceNow certifications. The Process Architect will design and optimize processes, ensuring operational efficiency and high customer satisfaction. The ideal candidate...
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Support Engineer
3 weeks ago
Johannesburg, South Africa iOCO Pty Ltd Full timeWe are seeking a Support Engineer with strong experience in Operational Technology (OT) environments. The Support Engineer will manage incidents and service requests, perform troubleshooting, and proactively monitor system health while maintaining accurate documentation. This role requires expertise in hardware and server support, virtualization platforms,...