Head of Operations
4 weeks ago
Overview Our Client, a leading brand internationally operating in the Hospitality and Tourism Industry, is seeking to employ an experienced Head of Operations to their Head Office team based in Sandton, JHB. The Head of Operations is a senior leadership role responsible for the strategic oversight and efficient functioning of core operational departments, including Contact Centres, Shared Services, Customer Care, Facilities Management, Information Technology (IT), and Terminal Operations. This is a senior management appointment with a structured remuneration package to match. Requirements Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s degree advantageous). 10+ years of progressive experience in operations, with at least 5 years in a senior leadership role. Proven experience overseeing multiple operational functions in a customer-focused environment. Strong background managing large-scale, multi-market contact centres. Demonstrated track record of driving operational improvements. Experience in project management, change leadership, and people development. Strong financial acumen, with proven experience in budget planning and cost optimisation. Familiarity with governance, compliance, risk, and crisis management frameworks. Responsibilities Standardise policies, procedures, and processes across departments. Continuously streamline operations to enhance efficiency, consistency, and integration. Benchmark and implement internal and external best practices. Collaborate with global and local stakeholders to ensure alignment with international standards. Provide strategic and operational oversight of large-scale contact centres across multiple markets. Implement KPIs, SLAs, and NPS frameworks to monitor and improve service levels. Lead and develop managers and teams, ensuring recruitment, training, and high performance. Drive customer and guest experience initiatives, embedding a culture of customer centricity. Champion service excellence through training, performance measurement, and feedback. Build a high-performance culture, fostering collaboration, engagement, and accountability. Lead cross-functional projects, ensuring technology adoption and operational readiness. Analyse data to evaluate operational performance and implement improvements. Manage risk, crisis response, compliance, and disaster recovery planning. Oversee IT asset management, systems resilience, and facilities management. Ensure safe, secure, and efficient operational environments across all business areas. Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful. #J-18808-Ljbffr
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Head of Operations
6 days ago
Johannesburg, South Africa MECS Africa Full timeOur Client is looking for Head of Operations will be based at the global manufacturing site in Boksburg. They will be responsible for strategically and practically contributing to the overall continuous improvement of daily operations, implement and maintain where necessary a best-in-class manufacturing operation as well as lead and contribute to projects...
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Head Of Operations
4 weeks ago
Johannesburg, South Africa JustTheJob.co.za Full timeHead Of Operations - Jhb Job Summary Hire Resolve, a leading recruitment firm specializing in various industries, is seeking a Head of Operations for a solar energy company. As the Head of Operations, you will play a crucial role in overseeing and optimizing our operational processes to ensure the smooth functioning and growth of our company. With a strong...
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Head Of Franchise Operations
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Johannesburg, South Africa Surefire Franchise Developments Full timeHead of Franchise Operations Wanted for Dynamic Franchise Business We're looking for an experienced Head of Franchise Operations to take the reins of our growing franchise operation. If you're a hands-on leader with a proven track record in franchising and retail, we want to hear from you! This role is all about driving success—from boosting sales and...
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Head of Operations
6 days ago
Johannesburg, South Africa Headhunters Full timeOur Client, a leading brand internationally operating in the Hospitality, Travel and Tourism Industry; is seeking to employ a experienced Head of Operations to their Head Office team based in Sandton, JHB. The Head of Operations is a senior leadership role responsible for the strategic oversight and efficient functioning of core operational departments,...
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Head of Operations
2 weeks ago
Johannesburg, South Africa CA Global Headhunters Full timeOur client is looking for an analytical, process-driven individual who will be designing policies and implementing efficient processes and standards in the various departments as the Head of Operations. They will also be closely managing the collections and procurement processes, in addition to the payment division. This person will be reporting to the Chief...
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Head Of Operations
2 weeks ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeHire Resolve, a leading recruitment firm specializing in various industries, is seeking a Head of Operations for a solar energy company. As the Head of Operations, you will play a crucial role in overseeing and optimizing our operational processes to ensure the smooth functioning and growth of our company. With a strong focus on customer satisfaction and...
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Head Of It Operations
2 weeks ago
Johannesburg, South Africa Ictengage Full timeHead of IT Operations job vacancy in Johannesburg. The Head of IT Operations is a senior leadership role responsible for the efficient delivery, stability, and scalability of the organization’s IT systems, infrastructure, and support services. This role focuses on day-to-day operational excellence, vendor management, platform optimization, and service...
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Head of Operations
5 days ago
Johannesburg, South Africa Headhunters Full timeA leading brand in the hospitality sector is seeking an experienced Head of Operations for their Head Office in Sandton, Johannesburg. The role entails strategic oversight of operational departments, requiring a Bachelor's degree and 10+ years in operations. Responsibilities include standardizing processes, improving efficiencies, and leading...
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Head of School
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Johannesburg, South Africa University of the Witwatersrand Full timeAs Head of the School of Clinical Medicine, you will have the chance to shape the future of healthcare education and research, collaborating with a dynamic team to enhance the school's relevance and effectiveness in the field. **Responsibilities**: The Head of School provides strategic direction, vision, and leadership for the academic unit. They are...
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Head of Operations
4 weeks ago
Johannesburg, South Africa JustTheJob.co.za Full timeA leading recruitment firm is seeking a Head of Operations for a solar energy company in Johannesburg. The successful candidate will oversee and optimize operational processes, ensuring efficiency and customer satisfaction. This role demands strong leadership skills, the ability to drive business growth, and proficiency in relevant software. The ideal...
