Software Engineer

Join to apply for the Software Engineer role at Potentiam Ltd . Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, profesional multi‑lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day‑to‑day staff responsibilities and role training and development. They are a vertical SaaS company revolutionising the art industry. Founded in 1989, they have grown to become the market leader in art tech, empowering 5,500+ galleries, dealers and art professionals worldwide to streamline their operations, saving time and money. Offering a system of record for art gallery operations, marketing and sales products, a website‑builder tailored to the art world, and a payments solution. Purpose: Technical Support Specialists work tightly with the SRE team and product/platform engineering teams and are responsible for responding to issues and queries raised by frontline departments, resolving those issues where possible. Using the data from the tickets they handle, they also suggest improvements that could be made to products to reduce issues or manual effort. They also may work on documentation for the areas in which they specialise, in order to help both frontline teams and other Technical Support Specialists when future issues arise. Duties and responsibilities Triage, investigate and resolve incoming support requests and issues Help run incidents e.g. providing status updates, ensuring process is followed Package up and elevate issues to other teams Liaise with stakeholders to collate relevant data that aids engineering teams in prioritising issues Identify patterns in incoming work and document these for further investigation Work with Product Management to analyse requests to highlight any product gaps Collaborate with other Technical Support Specialists to improve processes and share knowledge/best practice Create and maintain user guides and training material for the products you support Skills/Experience Comfortable with technology and software at a level to allow you to triage / investigate/ troubleshoot issues and apply solutions An interest in Technology / Design / Product Management Competent general usage and can work with new functionality in the following technologies: Web technologies: Python Restful APIs Data visualisation/log discovery tooling (Datadog preferable, although Spunk, CGP analytics or similar will also be accepted) HTTP/DNS Database experience and ability to understand/write SQL (MariaDB/MySQL preferable) Remote support tools Advance usage & optimisation performing the following activities: Request Management Problem diagnosis and resolution Knowledge of article development and maintenance Enjoys solving problems in a collaborative wayDocument tasks and processes to a high standard, and explain them to others Focused on providing an excellent customer service experience. Personable and likes to build great working relationships with others Location and Hours Hybrid, (Mon‑Fri) UK, with ability to do shift work when needed. DISCLAIMER The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment. Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology and Analyst Industries Outsourcing and Offshoring Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr