Support Centre Consultant: Irrigation
2 weeks ago
Agrinet Samrand is looking for a dynamic Irrigation Support Consultant to join our team. This role involves delivering first‑tier telephonic support to customers, assisting with technical irrigation product enquiries and order placements. The ideal candidate will be responsible for driving sales, managing each customer interaction with precision, and ensuring clear, efficient communication to achieve exceptional customer satisfaction. Responsible for providing Telephone Support Log into the telephone queue promptly at the start of each shift and remain logged in until the end of the workday. Respond to all incoming calls within 5 seconds to ensure swift customer service. Maintain a daily call abandon rate of no more than 5%. Limit idle time to a maximum of 4 hours per day while logged in. Keep total "make busy" time under 2 hours per day. Avoid placing customers on hold for longer than 1 minute. Complete a minimum of 150 outbound calls per week. Resolve all customer queries by effectively liaising with relevant departments and stakeholders. Take full ownership of each customer interaction, manage requests accurately, and communicate clearly to ensure complete customer satisfaction. Limit call transfers to no more than 10% of total calls handled per day. Sales And Quotations Prepare accurate quotations using the ERP system, ensuring all relevant information is communicated clearly to customers and sales representatives. Conduct daily follow‑ups on outstanding quotations to drive conversion. Process customer orders promptly on the ERP system to ensure timely deliveries. Provide regular updates to clients regarding order status, product availability, and pricing. Communicate any discrepancies or incorrect details proactively. For cash sale orders, confirm payment with the Debtors Department before releasing goods. Ensure customers are informed of the minimum order values for delivery. Engage in telephone marketing and participate in promotional events to boost product awareness and generate new sales. Offer technical support on pump selection, engines, and irrigation systems. Provide expert advice and design tailored irrigation solutions. Consistently meet or exceed monthly sales targets. Customer Service Handle all customer queries efficiently, ensuring timely resolution by coordinating with relevant departments and stakeholders. Utilize the CRM system to maintain accurate customer records, create and manage tasks, and ensure timely closure of all assigned actions. Maintain up‑to‑date knowledge of Agrinet’s product range to serve as a reliable source of information for customers and colleagues. Attend weekly product training sessions conducted by product specialists or suppliers. Maintain a well‑organized training file at your workstation, including key questions and answers for reference. Communicate proactively with clients via email and phone regarding updates to product items, including barcode changes, discontinued products, and available alternatives or replacements. Professionally engage with export clients during their visits to Agrinet, providing assistance with their orders and addressing their specific requirements. Administration Maintain an organized filing system and submit all completed orders to the Admin team weekly, sorted alphabetically. Manage email correspondence efficiently, ensuring timely responses and regular archiving of mailboxes to maintain inbox hygiene. Save all written client communications and feedback for future reference and record‑keeping. #J-18808-Ljbffr
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Support Centre Consultant
5 days ago
Centurion, South Africa Senwes Full timeJob title: Support Centre Consultant : Irrigation (Centurion) Job Location: Gauteng, Centurion Deadline: December 18, 2025 Quick Recommended Links Jobs by Location Job by industries Description Agrinet Samrand is looking for a dynamic Irrigation Support Consultant to join our team. This role involves delivering first-tier telephonic support to customers,...
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Support Centre Consultant: Irrigation
2 weeks ago
Centurion, South Africa Senwes Full timeIrrigation Support Consultant Agrinet Samrand is looking for a dynamic Irrilation Support Consultant to join our team. This role involves delivering first-tier telephonic support to customers, assisting with technical irrigation product enquiries and order placements. The ideal candidate will be responsible for driving sales, managing each customer...
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Support Centre Consultant
2 weeks ago
Centurion, South Africa Senwes Ltd. Full timeAgrinet Samrand is looking for a dynamic Irrigation Support Consultant to join our team. This role involves delivering first-tier telephonic support to customers, assisting with technical irrigation product enquiries and order placements. The ideal candidate will be responsible for driving sales, managing each customer interaction with precision, and...
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Irrigation Support
2 weeks ago
Centurion, South Africa Senwes Ltd. Full timeA dynamic agricultural solution provider based in Centurion is seeking an experienced Irrigation Support Consultant to deliver exceptional telephonic support and drive sales. The ideal candidate will manage customer interactions effectively and provide technical advice on irrigation systems and products. Responsibilities include processing orders, preparing...
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Irrigation Support Specialist — Sales
5 days ago
Centurion, South Africa Senwes Full timeA leading agricultural solutions provider is seeking an Irrigation Support Consultant in Centurion. This role demands delivering excellent telephonic support, preparing quotations, and maintaining customer satisfaction through effective communication. The ideal candidate will possess at least 3 years of sales experience and a National Senior Certificate,...
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Irrigation Market Development Manager
4 weeks ago
Centurion, South Africa Agrinet Full timeJob Overview Agrinet, a wholesale supplier and distributor of a wide range of products that cater to the hardware retail, industrial and irrigation markets in Africa is looking for an Irrigation Market Development Manager to spearhead Agrinet’s irrigation growth strategy, focusing on expanding market share, optimising product portfolios, and achieving...
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Irrigation Market Development Manager
5 days ago
Centurion, South Africa Senwes Ltd. Full timeAgrinet, a wholesale supplier and distributor of a wide range of products that cater to the hardware retail, industrial and irrigation markets in Africa is looking for Irrigation Market Development Manager to Spearhead Agrinet’s irrigation growth strategy, focusing on expanding market share, optimising product portfolios, and achieving sustainable...
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Irrigation Market Development Manager
6 days ago
Centurion, South Africa Senwes Ltd. Full timeAgrinet, a wholesale supplier and distributor of a wide range of products that cater to the hardware retail, industrial and irrigation markets in Africa is looking for Irrigation Market Development Manager to Spearhead Agrinet’s irrigation growth strategy, focusing on expanding market share, optimising product portfolios, and achieving sustainable...
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Irrigation Market Development Manager
4 weeks ago
Centurion, South Africa Agrinet Full timeJob Overview Agrinet, a wholesale supplier and distributor of a wide range of products that cater to the hardware retail, industrial and irrigation markets in Africa is looking for an Irrigation Market Development Manager to spearhead Agrinet’s irrigation growth strategy, focusing on expanding market share, optimising product portfolios, and achieving...
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Irrigation Market Development Manager
22 hours ago
Centurion, South Africa Senwes Full timeJob title Irrigation Market Development Manager Job Location Gauteng, Centurion Deadline October 31, 2025 Quick Recommended Links Jobs by Location Job by industries The role requires a strategic leader with deep irrigation sector expertise, proven commercial acumen, and the ability to align cross-functional teams to deliver measurable growth. Market...
