Application Service Portfolio Manager

4 days ago

City of Johannesburg Metropolitan Municipality, South Africa Business Capital Group Full time

Minimum Qualifications 5 to 8 years of experience within IT at either management/leadership level Diploma or Bachelor’s degree in IT related studies or equivalent A Clinical qualification will be advantageous 8+ years’ experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organisation Exposure to managing and implementing Human Resource applications will be an advantage 4-6 years’ experience with business process modelling tools 3-5 years involvement in Contract negotiations with Vendors and service providers Knowledge of Service Delivery and Service Support disciplines as defined under ITIL Specialist knowledge in developing and maintaining ITIL policies and procedures Demonstrable experience in managing Service Delivery in an outsourced environment ITIL certified Significant experience of multiple vendor management and contracts Experience in defining and monitoring SLA’s Understanding of an IT Strategy and implications for infrastructure Able to work to tight deadlines and produce solid work that is both correct and to a high standard Understanding of technical architectural issues Ability to demonstrate a sound level of understanding across a broad range of technical subjects and be able to apply this knowledge to customer’s specific requirements Strong process background and a proven track record in implementation and enforcing processes #J-18808-Ljbffr

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