Senior Payroll Customer Success Manager
3 weeks ago
This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and being part of our Customer Success team. The Payroll (PAY) Customer Success Manager acts as the customer's trusted advisor and advocate in the payroll domain. The key to success in this role is to build and grow an ongoing healthy relationship with each customer, to preserve our current business and grow our customers into life-long partners, with a specific focus on payroll services. What you bring Extensive expertise in customer-facing roles, preferably in the international Fintech / Payroll / HR tech space, ideally within payroll product and tech-focused environment. Solid knowledge of global payroll software and tools, with a strong understanding of global payroll systems and services. Experienced in leading, planning, executing, and overseeing cross-department programs, with excellent organizational abilities to drive multiple and complex projects, priorities and to manage stakeholders simultaneously. Proven track record of onboarding, growing, retaining and developing customers Clear ability to identify, engage, and build strong relationships with key stakeholders across different levels of the customer organizations. Excellent verbal and written communication and demonstration skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations. Extensive experience presenting to customers and stakeholders about HR / Payroll-related matters. Excellent attention to detail, particularly in HR / Payroll compliance and regulations. A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer projects. Key Responsibilities Develop deep understanding and expertise for Remote Payroll product(s) and services Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services. Long-term customer relationship management, ensuring the success and satisfaction of payroll customers. Own client retention & expansion, within payroll product and services. Identifying upselling & cross-selling opportunities, managing campaigns and product promotion and introducing new payroll features to our client / complementary products (EOR, Contractor Management, Talent, Equity and HRIS) Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) product(s). Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements. Work closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers. Educate and train customers on key payroll information and processes to set them up for success. Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues. Practicals You'll report to : Manager, Core CSM Team : Customer Success Management Location : EMEA Start date : As soon as possible #J-18808-Ljbffr
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Senior Payroll Customer Success Manager
2 weeks ago
WorkFromHome, South Africa Remote Technology, Inc. Full timeThis is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and being part of our Customer Success team. The Payroll (PAY) Customer Success Manager acts as the customer’s trusted advisor and advocate in the payroll domain. The key to success in this role is to build and...
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Senior Global Payroll Success Manager
2 weeks ago
WorkFromHome, South Africa Remote Technology, Inc. Full timeA growing tech company is looking for a Payroll Customer Success Manager to build strong relationships with customers in the payroll domain. You will be responsible for managing the entire customer journey, ensuring their success and satisfaction with payroll services. This role requires extensive expertise in customer-facing roles, solid knowledge of global...
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Senior Global Payroll Success Lead
3 weeks ago
WorkFromHome, South Africa Remote Technology, Inc. Full timeA leading technology company is seeking a Payroll Customer Success Manager to join their Customer Success team in Cape Town, South Africa. The ideal candidate will have extensive experience in customer-facing roles within the payroll domain, solid knowledge of global payroll systems, and an ability to build strong relationships with customers....
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Global Payroll
3 weeks ago
WorkFromHome, South Africa R Full timeA leading global workforce management platform is looking for a Payroll (PAY) and HRIS Customer Success Manager. This role focuses on building strong customer relationships, optimizing payroll solutions, and collaborating across departments. The ideal candidate has experience in customer-facing positions, a strong understanding of global payroll systems, and...
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Remote Global Payroll Success Architect
1 week ago
WorkFromHome, South Africa Deel Full timeA leading global payroll platform is seeking a Customer for Life Payroll Consultant to support payroll operations for enterprise clients. You will manage complex payroll processes, resolve issues, and collaborate with cross-functional teams. A strong understanding of payroll legislation and advanced Microsoft Office skills are essential for success. Enjoy...
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Senior Manager, Customer Success
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WorkFromHome, South Africa OffSec Full timeSenior Manager, Customer Success OffSec – Join to apply for the Senior Manager, Customer Success role at OffSec Get AI-powered advice on this job and more exclusive features. About OffSec Founded in 2006 by the creators of Kali Linux, OffSec (formerly Offensive Security) is the powerhouse behind the world’s most respected cybersecurity training and...
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Customer Success Manager
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WorkFromHome, South Africa HIREXE Full timeJob Title: Customer Success Manager (Remote - EST Time Zone) Location: Remote (Must be available during Eastern Time business hours) Employment Type: Full-Time About Us: A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we...
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WorkFromHome, South Africa Sunrise Media Full timeMedia - Scaling Dental Practices Across North America - $18M+ Client Revenue Generated Client Success Manager Schedule: 9 AM – 6 PM PT (Mon–Sat) About Us Sunrise Media is a fast-growing dental marketing agency specializing in Facebook / Meta paid ads, high-quality lead call center support, video editing, and creative production. We help dental clinics...
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Remote Global Payroll Success Architect
2 weeks ago
WorkFromHome, South Africa Deel Full timeA leading global payroll platform is looking for a Customer for Life Payroll Consultant to enhance payroll operations for enterprise clients. This role involves managing complex payroll processes and resolving client issues while leveraging technical expertise. The ideal candidate will have a strong understanding of payroll legislation and advanced Microsoft...
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Remote Global Payroll Success Architect
6 days ago
WorkFromHome, South Africa Deel Full timeA leading global payroll platform is seeking a Customer for Life Payroll Consultant to support payroll operations. The ideal candidate will possess strong knowledge of payroll legislation and advanced Microsoft Office skills, utilizing technical expertise for problem-solving. Responsibilities include managing complex payroll processes and ticket resolutions...
