Software Support Analyst – Entry Level – Remote Jobs
3 weeks ago
Job Summary Progressive Technology is seeking a detail‑oriented and motivated Software Support Analyst (Entry Level) to join our growing remote team. This role is ideal for recent graduates or individuals starting their career in software support, IT, or customer service. The Software Support Analyst will be responsible for assisting clients and internal teams with troubleshooting software‑related issues, providing technical guidance, and ensuring smooth system operations. This position offers a unique opportunity to develop your technical and problem‑solving skills while working from home. Key Responsibilities Provide first‑level technical support for software applications via email, chat, or phone. Troubleshoot and resolve basic software errors, installation issues, and user queries. Log, track, and document support requests in the companys ticketing system. Escalate complex technical issues to higher‑level support teams when required. Assist with software updates, patches, and testing of new features. Maintain knowledge base articles and user documentation for common issues. Collaborate with cross‑functional teams to ensure customer satisfaction. Deliver timely and professional communication with clients regarding support queries. Required Skills and Qualifications Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Basic understanding of software systems, applications, and troubleshooting methods. Strong written and verbal communication skills. Excellent problem‑solving and analytical abilities. Ability to manage multiple tasks and prioritize in a fast‑paced environment. Comfort with remote working tools (Slack, Zoom, Microsoft Teams, etc.). Experience No prior professional experience is required—fresh graduates are welcome. Internship, academic projects, or hands‑on experience with software support is a plus. Working Hours Flexible remote working hours based on business needs. Full‑time and part‑time opportunities are available. May require occasional availability during evenings or weekends depending on client support needs. Knowledge, Skills, and Abilities Basic knowledge of operating systems (Windows, macOS, or Linux). Familiarity with databases and software troubleshooting is desirable. Customer‑oriented mindset with patience and empathy when resolving user concerns. Ability to learn new software tools quickly. Strong attention to detail and a proactive attitude toward problem‑solving. Benefits Competitive entry‑level salary package. Work‑from‑home flexibility with supportive remote culture. Comprehensive training and onboarding program. Career growth opportunities with a structured learning path. Paid time off, health benefits (as per company policy), and performance‑based incentives. Access to professional development resources and certifications. Why Join Progressive Technology? At Progressive Technology, we believe in empowering our team members to learn, grow, and succeed in their careers. By joining us as a Software Support Analyst, you will gain valuable technical skills, experience in real‑world problem‑solving, and exposure to the latest technologies. We foster a collaborative, inclusive, and innovative work environment where your contributions matter. How to Apply Interested candidates can apply by submitting their updated resume and a brief cover letter explaining their interest in the role to our careers page or via email us. Shortlisted candidates will be contacted for an initial interview. #J-18808-Ljbffr
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WorkFromHome, South Africa Mashreq Bank Full timeJob Summary Progressive Technology is seeking a detail-oriented and motivated Software Support Analyst (Entry Level) to join our growing remote team. This role is ideal for recent graduates or individuals starting their career in software support, IT, or customer service. The Software Support Analyst will be responsible for assisting clients and internal...
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Remote Software Support Analyst
2 weeks ago
WorkFromHome, South Africa Mashreq Bank Full timeA technology company in South Africa is seeking a detail-oriented Software Support Analyst (Entry Level) to join their remote team. This role is perfect for recent graduates or those new to software support, offering competitive compensation and opportunities for career growth. Responsibilities include troubleshooting software issues, assisting clients, and...
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Virtual Software Tester – Remote Entry-Level Job
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WorkFromHome, South Africa Mashreq Bank Full timeJob Summary The Elite Job is looking for a detail-oriented and tech-savvy Virtual Software Tester to join our remote team. This entry‑level role is ideal for individuals passionate about technology, quality assurance, and software development. You will play a crucial role in testing software applications, identifying bugs, and ensuring high-quality user...
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Remote P2P Analyst
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WorkFromHome, South Africa Remote Full timeA global employment solutions company is seeking an Entry-Level Purchase to Pay Junior Analyst to join their Finance Team. The role involves managing invoice processing, vendor queries, and ensuring timely communication. Ideal candidates have attention to detail, strong analytical skills, and a customer-centric mindset. Work from anywhere with flexible hours...
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Remote Senior Business Analyst
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WorkFromHome, South Africa Spinnaker Software Full timeA growing software company in South Africa is looking for an experienced Business Analyst. This full-time remote role requires over 5 years of experience in a software development environment, strong problem-solving skills, and excellent communication abilities. The successful candidate will document solutions and manage client relationships effectively in a...
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Application Support Analyst
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WorkFromHome, South Africa MRI Software Full timeOverview Application Support Analyst role at MRI Software . We operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office. Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00). Responsibilities Effectively log, triage and resolve support tickets Excellent customer...
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WorkFromHome, South Africa Mashreq Bank Full timeJob Summary Microsoft is seeking a dedicated and detail-oriented Customer Support – Data Entry professional to join our dynamic remote team. This part-time role focuses on supporting customer interactions while accurately managing and processing data. The ideal candidate will demonstrate strong organizational skills, a commitment to data accuracy, and a...
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Disney Data Entry Jobs – Apply Now – Remote
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WorkFromHome, South Africa Mashreq Bank Full timeJob Summary Disney, a global leader in entertainment and media, is seeking highly organized and detail-oriented individuals for the position of Data Entry Specialist . This remote role provides an exciting opportunity to join a world-renowned company, contributing to the efficient management and processing of essential data. The ideal candidate will thrive...
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Remote Senior Business Analyst
1 week ago
WorkFromHome, South Africa Spinnaker Software Full timeA growing software company in South Africa is looking for an experienced Business Analyst to take on a full-time remote role. Responsibilities include documenting solutions and maintaining client relationships. Candidates should possess over 5 years of experience in a software development environment and demonstrate strong problem-solving and communication...
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Remote Senior Business Analyst
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WorkFromHome, South Africa Spinnaker Software Full timeA growing software company is seeking an experienced Business Analyst to join their team. This full-time remote position requires strong problem-solving skills and solid knowledge of retail industry practices. Candidates should have over 5 years of experience in a software development environment and excellent communication skills. You will document...
