Desktop Support Technician
4 weeks ago
Overview Desktop Support Technician - REMOTE - NIGHT SHIFT (USA Hours) at Scaled Inc. About the Company - Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients. This role requires expertise in Microsoft, Desktop Solutions, Cloud-Based Infrastructure, and Virtualization. Please note that this is a night shift position as you will be working USA hours. Responsibilities Microsoft Migration & Deployment – Configure, migrate, and deploy Microsoft applications, including Exchange Online, SharePoint Online, and Teams. Experience migrating from on-premise servers to Microsoft is a plus. Desktop Solutions Deployment – Assist in software installations for project teams and ensure smooth desktop deployments. Experience with InTune deployments is a plus. Windows Server Administration – Configure, deploy, and manage Active Directory, Group Policy, DNS, and other core Windows Server infrastructure components. Security & Compliance – Implement security best practices to protect IT systems, ensuring data integrity, compliance, and availability. IT Project Collaboration – Work closely with the IT team to support systems after deployment, ensuring seamless operation. Process Documentation – Maintain detailed documentation of IT processes, procedures, and system configurations. Qualifications Minimum 5 years of experience in desktop support roles with expertise in Office, Azure, desktop support, and server administration. Required Skills Strong expertise in Azure cloud services, including Azure Active Directory, Virtual Machines, and Storage. Hands‑on experience in configuring and troubleshooting Office applications such as Exchange Online, SharePoint Online, and Teams. Proficiency in supporting both Windows and macOS operating systems, including hardware troubleshooting and software installation. Solid experience managing Windows Server environments, including Active Directory, Group Policy, and DNS. Preferred Certifications Microsoft Certified Solutions Expert (MCSE) or equivalent. Cisco or HP Advanced Certification. Azure Certification (e.g., Azure Administrator). VMware Certification. Cybersecurity Certifications (SANS, GIAC, etc.). Security Infrastructure Certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMware). Security Management Certifications (Splunk, Arctic Wolf, Tech / Monitoring solutions). Home Office Requirements Dedicated Home Office – A quiet, private workspace with a door to minimize distractions. High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download. Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently. Audio & Video Setup – Headset for clear communication and a webcam for video conferencing. Backup Power Solution – A reliable backup power source to maintain connectivity during outages. Seniority, Employment Type, and Functions Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Scaled Inc by 2x #J-18808-Ljbffr
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Desktop Support Technician
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WorkFromHome, South Africa Hirexe Full timeLocation : Remote (Must be willing to work EST Time zone) Type : Full-time About Us : A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service. Position Overview : We are seeking a Desktop Support...
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Remote MSP Desktop Support Technician
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WorkFromHome, South Africa Hirexe Full timeA dynamic American-based Managed Service Provider is seeking a Desktop Support Technician to provide Level 1 technical support to clients. You will handle tickets via calls and emails, ensuring rapid response and resolution. The ideal candidate has 2+ years in an MSP environment and proficient in ConnectWise RMM and Datto. Excellent communication and...
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Desktop Support Technician
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WorkFromHome, South Africa Scaled Inc Full timeOverview Desktop Support Technician - REMOTE - NIGHT SHIFT (USA Hours) at Scaled Inc. About the Company - Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients....
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WorkFromHome, South Africa Scaled Inc Full timeA leading staff augmentation company is seeking a Desktop Support Technician to work remotely during night shifts. You will be responsible for configuring and migrating Microsoft applications, deploying desktop solutions, and managing Windows Server environments. Candidates should have a minimum of 5 years of desktop support experience, focusing on Azure and...
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Remote Night-Shift Desktop Support: Azure
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WorkFromHome, South Africa Scaled Inc Full timeA leading staff augmentation firm is seeking a Desktop Support Technician for a remote night shift position. The ideal candidate will have over 5 years of experience in desktop support and proficiency in Microsoft applications and Azure services. Responsibilities include configuring and migrating Microsoft applications, assisting in desktop deployments, and...
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