Customer Experience Expert

7 days ago

Cape Town, South Africa The Legends Agency Full time

Customer Experience Expert (US) Support cyclists worldwide with insurance expertise and exceptional serviceStellenbosch | R20,000 R29,000 CTC + R2,000 night shift allowance | 5 pm 2 am (US hours) About Our ClientOur client is a global leader in comprehensive bicycle insurance, protecting riders and their gear across Australia, New Zealand, the United Kingdom, and the United States. They are passionate about supporting cyclists of all levelsfrom casual commuters to Ironman triathletesby ensuring peace of mind through reliable insurance solutions. Based in Stellenbosch, the company combines a love of cycling with innovation, growth, and a customer-first approach. The Role: Customer Experience Expert (US)This role is ideal for a cycling enthusiast with strong customer service skills and technical bicycle knowledge. You will manage insurance claims, guide customers through their journey, and contribute to sales and retention goals. Operating during US business hours, youll play a key role in delivering world-class service while supporting the growth of the global business. Key Responsibilities Manage the full claims process from lodgement to settlement, ensuring accuracy and compliance. Assess and validate claims, using training and tools to detect and prevent fraud. Engage with customers to understand needs, provide expert guidance, and follow up on quotes. Support retention by addressing concerns and reviewing existing policies. Handle inbound customer inquiries (calls, emails, LiveChat) with empathy and professionalism. Collaborate with team members to meet sales, service, and claims targets. Maintain accurate electronic files and ensure all tasks are completed within service standards. Provide information to assist the Third-Party Recovery team and stay up to date on industry trends. About You 2 to 3 years experience in customer service or claims handling with proven performance. Matric required; a degree is advantageous. Technical knowledge of bicycles (components, brands, repair assessment). Familiarity with insurance products (training provided if needed). Strong communication, interpersonal, and problem-solving skills. Ambitious, growth-oriented, and collaborative team player. Own transport required; Stellenbosch-based or nearby preferred. Perks and Benefits 21 days annual leave plus Birthday Leave. Disability income benefit. Staff discounts on salvaged bicycles. Training opportunities with clear career progression pathways.

  • Customer Experience Expert

    4 weeks ago

    Cape Town, South Africa Salt Full time

    Customer Experience Expert (US) My client is seeking a dynamic Customer Experience Expert with a genuine passion for cycling, exceptional customer service skills, and strong technical knowledge of bicycles. In this role, you'll manage insurance claims, support customers through their journey, and contribute to sales and retention goals. Based in...

  • Customer Experience Expert

    3 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Customer Experience Expert (US)Support cyclists worldwide with insurance expertise and exceptional serviceStellenbosch | R20,000 R29,000 CTC + R2,000 night shift allowance | 5 pm 2 am (US hours)About Our ClientOur client is a global leader in comprehensive bicycle insurance, protecting riders and their gear across Australia, New Zealand, the United Kingdom,...

  • Client Experience Expert

    3 weeks ago

    Cape Town, South Africa Wild Dreams Hospitality Full time

    Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive...

  • Client Experience Expert

    5 days ago

    Cape Town, South Africa Wild Dreams Hospitality Full time

    Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive...

  • Client Experience Expert

    3 weeks ago

    Cape Town, South Africa Wild Dreams Hospitality Full time

    Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive...

  • Guest Experience Expert

    5 days ago

    Cape Town, South Africa Marriott Hotels Resorts Full time

    Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check‑in and check‑out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Client Experience Expert

    1 day ago

    Cape Town, South Africa Asilia Africa Limited Full time

    This position is pivotal in creating truly exceptional customer interactions. With a focus on genuine care and attention, the role prioritizes customer satisfaction at every stage of the journey, from pre-travel preparations to the adventure itself. These experts craft unforgettable experiences that not only exceed expectations but also leave each guest...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R200 000 - R400 000 per year

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

  • Guest Experience Expert

    5 days ago

    Cape Town, Western Cape, South Africa Marriott Hotels Resorts Full time R120 000 - R180 000 per year

    Description POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23150006 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...