CRM and Promotions Manager

3 weeks ago

Cape Town, South Africa Virgin Bet Full time

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. The Role The CRM and Promotions Manager will be responsible for developing and executing strategies to drive customer engagement, loyalty, and revenue growth in a new market. This role involves leading our CRM function, overseeing omni-channel campaigns, and managing the promotional calendar to enhance the player experience. Key Responsibilities Lead the development and execution of a comprehensive CRM strategy to drive customer retention. Own the South African bonus and promotions calendar, aligning campaigns with key events. Deliver multi-channel campaigns that increase daily active users and monthly revenue. Write clear and compliant promotional terms and conditions and develop creative briefs. Analyse campaign performance and customer behaviour to generate insights for optimisation. Conduct regular segmentation of the customer base to personalise communications. Manage the Sportsbook CMS and support product testing to ensure seamless promotion delivery. React swiftly to onsite issues and coordinate with internal teams to resolve support queries. Ensure all promotional activity is cohesive, compliant, and brand-aligned. Mentor and support the development of the CRM and promotions team. Key Skills and Experience Proven experience in CRM and promotions management, ideally within the sports betting or gaming industry. Strong proficiency in CRM platforms, campaign management tools, and Excel. Knowledge of bonus mechanics and promotional tools across Sportsbook and Casino products. Experience in customer segmentation, lifecycle marketing, and personalisation strategies. Familiarity with CMS platforms and basic product testing workflows. Excellent written skills, especially in drafting clear and compliant T&Cs and campaign briefs. Ability to interpret data and translate insights into actionable strategies. An innovative thinker with a passion for customer engagement and campaign ideation. Capable of mentoring team members and driving performance. Ensures accuracy and compliance in all promotional materials and communications. What can we offer? Discretionary Company Performance bonus Discovery Medical Aid 21 days Annual Leave Thursday drinks in the office and regular socials #J-18808-Ljbffr

  • Crm & Promotions Manager

    3 weeks ago

    Cape Town, South Africa Initiate International Full time

    CRM & Promotions Manager required in Cape Town. An exciting opportunity awaits an experienced CRM & Promotions Manager in Cape Town, South Africa. This is your chance to join a fast-expanding leader in the iGaming and Sports Betting space, taking full ownership of player retention and engagement strategies that drive loyalty and long-term value. This role...

  • CRM and Promotions Manager

    4 days ago

    Cape Town, South Africa Virgin Bet South Africa Full time

    **Cape Town, South Africa** **Working Pattern: 4 days in the office, 1 day working from home** Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town! As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited...

  • Sales Promoter

    2 weeks ago

    Cape Town, South Africa Neshinna Promotions Full time

    Job Title: Sales Promoter (Matriculants) Job Summary We are seeking enthusiastic and motivated individuals to join our team as Sales Promoters. As a Sales Promoter, you will be responsible for promoting our products and services to customers, driving sales, and providing excellent customer service. This position is ideal for matriculants looking to gain...

  • Sales Promoter

    4 days ago

    Cape Town, South Africa Neshinna Promotions Full time

    **Job Title**: Sales Promoter (Matriculants) **Job Summary**: We are seeking enthusiastic and motivated individuals to join our team as Sales Promoters. As a Sales Promoter, you will be responsible for promoting our products and services to customers, driving sales, and providing excellent customer service. This position is ideal for matriculants looking to...

  • Loyalty & CRM Campaign Manager

    7 days ago

    Cape Town, South Africa F and G Sourcing Specialist Full time

    Our Healthy Fast food Client is currently looking for a Loyalty & CRM Campaign Manager based in Cavendish, Cape Town In a nutshell (your purpose) - This role is responsible for owning the day-to-day Loyalty and CRM function - Initiates strategic customer activation efforts to support commercial activities and drive long-term customer development and...

  • Sales Promoter: Kickstart Your Retail Career—Training

    2 weeks ago

    Cape Town, South Africa Neshinna Promotions Full time

    A dynamic marketing company in Cape Town is seeking enthusiastic Sales Promoters to promote products and provide excellent customer service. This role is perfect for matriculants eager to gain experience in a fast-paced environment. Responsibilities include driving sales, maintaining a clean work environment, and assisting with inventory management. The...

  • CRM Manager

    2 weeks ago

    Cape Town, South Africa TravelLab Global AB Full time

    Travelstart, Africa’s leading online travel agency, is looking for a strategic and data-driven CRM Manager to own and scale our customer lifecycle, engagement, and retention across South Africa, Nigeria, and other key African markets. This is a high-impact leadership role sitting within our Growth Team, working closely with Performance Marketing, Product...

  • CRM Manager

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Job Title: CRM ManagerLocation: Cape Town, Western CapeSalary Range: R40,000 R60,000 per month (CTC), negotiable based on experience Role Overview A premium design-focused retail brand with an international presence is seeking a data-driven, strategic CRM Manager to lead its customer engagement efforts across retail and eCommerce channels. This role is...

  • CRM Manager

    2 weeks ago

    Cape Town, South Africa Travelstart Full time

    Travelstart, Africa’s leading online travel agency, is looking for a strategic and data-driven CRM Manager to own and scale our customer lifecycle, engagement, and retention across South Africa, Nigeria, and other key African markets. This is a high-impact leadership role sitting within our Growth Team, working closely with Performance Marketing, Product...

  • CRM Manager

    3 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R480 000 - R600 000 per year

    Job Title: CRM ManagerLocation: Cape Town, Western CapeSalary Range: R40,000 R60,000 per month (CTC), negotiable based on experienceRole OverviewA premium design-focused retail brand with an international presence is seeking a data-driven, strategic CRM Manager to lead its customer engagement efforts across retail and eCommerce channels. This role is...