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Specialist Process Engineer

4 weeks ago

Johannesburg, South Africa Absa Bank Full time

* Identification, Execution, and Implementation of process improvement initiatives aimed at improving efficiencies and effectiveness of business.* Conduct pro-active detection of process bottlenecks and high-level operational value chain* Updating processes and procedures, and overseeing deployment and publication of processes and procedures across the organization.* Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to-be refined processes) into best scenario to-be processes to enhance customer experience and business profitability.* Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.* Facilitate and integrate process designs, improvements and maintenance amongst role-players.* Promote the generic functionality and end-to-end value chain ownership, breaking barriers to silo thinking and behaviours, within Business Units.* Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.* Define process performance criteria and requirements in terms of business-centric measures (e.g. time, cost, etc.) and customer-centric measures (e.g. value demand vs. failure demand, capability of response, etc.).* Proactively participate in business improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.* Act as coach to business (line managers) regarding process re-engineering and improvement methodologies and principles.* Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.* Drive change through cross-functional teams.* Build relationships with management, project team and stakeholders, and secure their support to achieve project goals.* Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.* Measure and baseline all current main value chains' performance and comparison of the To–Be process performance.* Provide and identify opportunities for optimization improvements of operational cost base and where process methodologies can be applied. Apply basic methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies, income enhancements, or customer experience.* Liaise with line managers on changes that are imposed on current operational environment. Identify process improvement opportunities in the business regarding Quality, Cost & Delivery.* Deliver QNI (Quality Net Income) & financial savings, in line with improved customer experience, through projects.* Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.* Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.* Facilitate and conduct Joint Application Design (JAD) sessions with cross-functional role players to design, develop, and review processes.* Maintain interaction with Customer Experience, Project Implementation, and Change Management teams to create synergies before / during / after process re-engineering and implementation.* Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.* Present initiatives at various change councils, delivery councils and other such forums.* Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods.* Identify impact of process changes on staff that executes work within the process.* Post Graduate Engineering Degree from top tier institutions will be advantageous.* Previous experience within the financial sector.* Aris, I-Server (Visio process mapping).* Green Lean or six-sigma.* Business Process Re-Engineering.* Knowledge of process improvement methodologies, e.g. Lean Six Sigma, Design Thinking, Agile methodology, Systems Thinking (e.g. Vanguard), Customer/User Experience (CX/UX), Customer journeys* Process Engineering / Business improvement* Project Management* Analytical skills* Workshop skills* Financial knowledge (entry level) – e.g. Income statement and benefits calculation* Problem solving mindset* Prototype and simulation* Change Management* Servant Leadership* Business writing and Presentation skills* Process Mapping* Procedure documentation* Strong interpersonal skills* Assertiveness skills* Excellent written and verbal communication skills* Ability to work independently, and with a team* Proficiency with computer (Microsoft)* Regulatory, and Risk & compliance knowledge* Networking skills with business stakeholders* Strategy understanding#J-18808-Ljbffr