Helpdesk Operator

4 weeks ago

Cape Town, South Africa Empact Group Full time

Helpdesk Operator – Empact Group We are seeking a Help Desk Operator to join our team. This position plays a vital role in ensuring smooth daily operations by providing professional front‑desk service, managing guest interactions, and maintaining accurate records through our Help Desk system. You’ll be the first point of contact for residents, guests, and visitors—creating a welcoming environment while assisting with inquiries, check‑ins, and check‑outs in alignment with the UjuESS service standards. Key Areas Of Responsibility Operate the Reception Desk and act as the first point of contact for all residents and visitors. Manage guest check‑in and check‑out processes professionally and efficiently. Handle guest inquiries, requests, and complaints promptly, ensuring customer satisfaction. Accurately log and track all requests through the Help Desk application. Perform daily cash‑ups, ensuring all transactions are correctly recorded. Report any supplier delivery or quality issues through the internal system. Maintain compliance with company policies and procedures. Support colleagues and the Camp Supervisor with administrative and operational duties as required. Education And Experience Requirements 1–2 years of relevant experience in reception, customer service, or administrative support. Strong computer literacy and proficiency in basic administrative systems. Excellent communication and interpersonal skills. Attention to detail and strong organizational skills. A positive attitude and professional demeanour. Previous experience in a similar role or remote‑site environment. Self‑motivated and adaptable to changing environments. Knowledge of hospitality operations or help desk systems. Key Competencies Customer Service Orientation Communication Skills Integrity and Accountability Team Collaboration Results‑Driven Mindset Why Join us? At UjuESS , we pride ourselves on operational excellence, teamwork, and service delivery that exceeds expectations. Join a team that values professionalism, growth, and a strong commitment to living our company values every day. #J-18808-Ljbffr

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