Technical Customer Support Specialist

About MobiLoud At MobiLoud, we simplify mobile app creation for businesses of any size by using their website or web app as a foundation, providing a seamless user experience on phones. Our mission is to help customers save time, money, and effort while expanding their reach in a mobile-centric world. We offer a turnkey solution that combines our platform with a dedicated service to simplify the entire mobile app creation process, from the initial build to store submission and ongoing updates. Role : Technical Customer Support Specialist We are looking for a customer-oriented Technical Customer Support Specialist to join our team. This role is perfect for someone who loves solving puzzles and helping people, and who has the technical skills to dig into website code to find the answers. Your primary responsibility will be providing outstanding support to our clients. You’ll be their go-to technical expert, helping them troubleshoot issues with their WordPress or Shopify sites and ensuring their mobile apps run smoothly. You must be comfortable working independently to investigate problems and confident enough to get on a call with a customer to explain a solution. What You’ll Be Doing Provide outstanding technical support as the main point of contact for clients, managing requests with empathy to resolve problems quickly. Investigate and resolve technical issues related to WordPress and Shopify integrations, CSS conflicts, and basic script errors, digging into client sites to find root causes. Implement small code adjustments using HTML, CSS, and basic JavaScript to fix visual bugs or customize elements on client sites, improving their app’s appearance and functionality. Communicate technical problems and solutions clearly to non-technical clients over email and occasional video calls. Collaborate with product and engineering teams to accelerate complex issues, test new features, and confirm bug fixes. Skills & Experience Excellent native-level English communication skills, both written and verbal, with the ability to explain technical ideas with clarity and patience. Strong problem‑solving abilities and natural curiosity to solve tricky technical puzzles. Previous experience in a client‑facing role, such as customer support or client services in a tech-related field. Solid web technology skills: comfort navigating the admin areas of WordPress and Shopify, troubleshooting theme and app conflicts, and understanding their structures. Command of HTML and CSS, and comfortable using browser developer tools to debug styling issues and write custom CSS. Familiarity with basic JavaScript or jQuery to read, understand, and make minor adjustments to scripts. Ability to work independently, manage time, prioritize tasks, and take ownership of customer issues from start to finish. Is This Role a Good Fit? This role is a great fit if you genuinely enjoy helping people and get satisfaction from solving their technical problems. You might be the person friends and family call when their website is broken. You should also be comfortable working in a fast‑paced environment where you might juggle five to ten different client issues in a single day. Contract Terms & Compensation This is a full‑time contract position requiring 40 hours per week. The role is fully remote with a flexible schedule, though some availability during the EST work day is required for team collaboration. The hourly rate is between $12–$16, based on your experience. This is a freelance opportunity with a consistent monthly retainer and offers opportunities for professional development and growth within the company. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at MobiLoud by 2x #J-18808-Ljbffr