TLC eCommerce

TLC eCommerce & Loyalty Coordinator The Local Choice Pharmacy based in Delmas require an Ecommerce & Loyalty Coordinator to lead operational management of the company’s eCommerce and customer loyalty programs. The position requires a proactive, data-driven approach to optimize both e-commerce and loyalty operations, ensuring alignment with the company’s overall business goals and customer engagement initiatives. Requirements Grade 12 / Matric 2 – 3 years’ experience in eCommerce & Loyalty program management Advantageous Degree in marketing or e-commerce or related field. FMCG/Retail Pharmacy experience Role and Responsibilities Oversee the daily operations of the e-commerce team, ensuring smooth and efficient processes to maximize online sales and customer satisfaction. Monitor online platforms to proactively identify areas for improvement and implement enhancements to optimize user experience. Assist with planning and completing online marketing campaigns and promotions, driving engagement and conversions. Develop and maintain standard operating procedures (SOPs) for both eCommerce and loyalty operations, ensuring clear guidelines and efficient processes. Manage the customer loyalty program by loading monthly promotional rules, maintaining the exclusion list, and onboarding new pharmacies to the program. Analyze customer data and behaviour to identify opportunities for program improvement and develop personalized engagement strategies. Support targeted campaigns and promotions to drive loyalty program participation and enrollment, maximizing customer retention. Monitor loyalty program performance, generating reports to measure success and the effectiveness of various initiatives. Respond to customer inquiries related to the loyalty program, providing timely and effective support to enhance customer satisfaction. Assess and manage the team to continually improve processes and outcomes. Promote a robust culture of accountability, innovation, and performance management across the team, whilst modeling the company’s values. Train and guide team members on marketing initiatives and/or campaigns to ensure successful implementation best practices and strategies. Conduct training sessions for colleagues on eCommerce and loyalty systems, fostering cross-functional knowledge and operational consistency. Assist in setting objectives for the team and tracking progress. Assist in facilitating the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders. Provide prompt and excellent customer service, responding to inquiries and resolving issues related to online orders. Collaborate closely with the marketing team to implement effective online strategies and achieve targeted sales objectives. Communicate and manage relationships with all stakeholders and 3rd party suppliers. Keep abreast of industry trends and emerging technologies to continuously innovate and optimize loyalty strategies. Manage and execute the continuous development of the ecommerce platform and loyalty program. Make sure that all legal requirements and compliance are maintained. Manage and report back on the department financial budget. Generate and analyze reports on e-commerce performance, providing insights to support strategic decision-making. General Skills Adhere to Dis-Chem Policies and Standard Operating Procedures. Strong understanding of eCommerce platforms, CRM systems, and loyalty program software. Analytical skills. Problem-solving abilities. Business Acumen: Strong grasp of financial metrics and profitability in e-commerce, including customer acquisition cost (CAC) and customer lifetime value (CLV). Communication Skills. Interpersonal Skills. Quality Orientation: Strong attention to detail to ensure accuracy in managing promotional rules, exclusion lists, and invoicing. Self-Management Skills. Leadership Skills. Technical skills: Proficiency in eCommerce platforms and loyalty program software. Understanding of HTML/CSS or basic coding for minor eCommerce site modifications. Computer Skills – Microsoft Office: Word, Excel, PowerPoint and Outlook. English – Read, write and speak well. Conditions of employment Driver’s license and own reliable transport Willing to travel nationally South African citizen Clear credit and criminal records Remuneration and benefits Market-related salary Application Process ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Seniority level Associate Employment type Full-time Job function Marketing and Product Management Industries Retail Referrals increase your chances of interviewing at Dis-Chem by 2x Sign in to set job alerts for “Ecommerce Coordinator” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr