(Networking & Cybersecurity) Technical Support Consultant (South Africa, Remote)
2 weeks ago
Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? What you will do Provide exceptional technical support via calls, chats, and emails Resolve support inquiries of various difficulties Gather data to ensure the required technical info is collected to resolve even more complex tickets Gather required technical information to ensure the resolution of complex cases Ensure customers' satisfaction with any interaction Maintain working knowledge of our client's products and services Securely work with customers' sensitive information Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues What you need to succeed Excellent English communication skills (at least C1 for both spoken and written) Prior experience in tech support, desktop support, or a similar role Strong troubleshooting and problem-solving skills, attention to detail Technical background related to networking (VPN / firewall / Amazon / Azure services, network as a service, cloud networking) Basic understanding of cybersecurity, working experience with ISP Customer-oriented and responsible attitude Excellent interpersonal skills Preferred skills Experience with Zendesk or similar CRM systems Experience with engineers Degree in computer science or information technology Certification in Microsoft, Linux, or Cisco Experience with remote desktop applications and help desk software Benefits and Perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences Grab the chance to join us and send your CV in English, pointing out your outstanding skills Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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WorkFromHome, South Africa SupportYourApp Full timeNetworking & Cybersecurity Technical Support Consultant (South Africa, remote) We are hiring for a Technical Support Consultant with a focus on networking and cybersecurity. This is a remote position based in South Africa. What you will do Provide exceptional technical support via calls, chats, and emails Resolve support inquiries of various difficulties...
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WorkFromHome, South Africa SupportYourApp Full time(Networking & Cybersecurity) Technical Support Consultant (South Africa, remote) Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home...
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Remote Networking
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WorkFromHome, South Africa SupportYourApp Full timeA leading tech support company is looking for a Networking & Cybersecurity Technical Support Consultant. This remote role involves providing technical support, troubleshooting issues, and ensuring customer satisfaction. Candidates should possess excellent communication skills, a tech support background, and knowledge in networking and cybersecurity. Enjoy a...
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Remote Networking
3 weeks ago
WorkFromHome, South Africa SupportYourApp Full timeA global tech support firm is seeking a Technical Support Consultant in South Africa to provide exceptional support to clients. This remote role requires excellent communication skills and technical knowledge in networking and cybersecurity. Applicants should have prior experience in tech support and a customer-oriented attitude. Enjoy flexible hours,...
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WorkFromHome, South Africa SupportYourApp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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WorkFromHome, South Africa SupportYourApp Inc. Full timePassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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WorkFromHome, South Africa Supportyourapp Inc. Full timeA global SaaS solutions provider is looking for a Technical Support Consultant to join their remote team in Johannesburg. This role involves providing exceptional technical support, resolving customer inquiries, and ensuring satisfaction. Ideal candidates will have a technical background in networking and experience in tech support. Enjoy flexible schedules...
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WorkFromHome, South Africa ALX Africa Full timeA non-profit organization is looking for a Technical Mentor in Cybersecurity to provide guidance and foster peer learning among young African professionals. This fully remote role involves facilitating study sessions, mentoring learners, and promoting community engagement on cybersecurity best practices. Proficiency with tools like Kali Linux and hands-on...
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WorkFromHome, South Africa SupportYourApp Inc. Full timeA global technical support company is seeking a Technical Support Consultant to provide exceptional support across various channels. The ideal candidate will have strong English communication skills, experience in tech support, and a technical background in networking. This role offers remote work, an inclusive environment, and extensive benefits. Join us...
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WorkFromHome, South Africa SupportYourApp Full timeA leading Support-as-a-Service company is seeking a Technical Support Consultant to provide exceptional technical support remotely. Ideal candidates should have excellent English skills, strong troubleshooting abilities, and a technical background in networking. This role offers a multicultural environment, flexible scheduling, and various benefits. Join us...
