Senior CX

3 days ago

Umhlanga Rocks, South Africa Surgo PTY Ltd Full time

A leading recruitment firm seeks a Head of Operations to oversee their contact centre in Umhlanga, KZN. The ideal candidate will manage operational teams, ensuring productivity and exceptional customer experience. With over 10 years of executive operational leadership experience within the BPO or CX environment, strong influence management, and a strategic mindset, you'll drive performance and improve client engagement. The role includes competitive compensation, market-related CTC, performance bonuses, and benefits such as medical aid and a provident fund.#J-18808-Ljbffr

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