Remote Tier 2 Technical Support Engineer

Placements24 is seeking a Fully Remote Technical Support Engineer to support a global customer base from Durban. You will resolve complex hardware, software, and network issues, and develop clear technical docs.You will troubleshoot across Windows, macOS, and Linux, work with Zendesk and ServiceNow, and collaborate with engineering for product improvements....

About the Role Our client, a globally recognized leader in enterprise software solutions, is seeking a highly adept Remote Tier 2 Technical Support Agent to bolster their virtual support operations. This position, serving clients remotely from Durban, KwaZulu-Natal , requires deep technical expertise and a strong commitment to resolving complex customer...

The Faculty is seeking an experienced Tier 2 Customer Support Representative in Durban to provide advanced technical support and act as a key escalation point for complex issues that cannot be resolved at Tier 1. You will own complex cases, apply troubleshooting across hardware, software, networks, and platforms, and coach Tier 1 agents while maintaining...

Placements24 is actively seeking a skilled Technical Support Agent to join their remote operations team. Based in Durban but operating remotely, you will diagnose and resolve complex software issues, document interactions, and guide customers in using features.A Bachelor’s degree in CS/IT is preferred and strong communication is essential. In this...

Placements24 is seeking a skilled Remote Customer Support Specialist (Tier 2) to join its fully remote support team. You will handle advanced troubleshooting for enterprise software, acting as a critical escalation point to ensure client satisfaction and system stability.In this remote-first role, you will analyze logs, reproduce issues in test environments,...

About the Role Our client, a rapidly growing software company specializing in enterprise solutions, is seeking a skilled and experienced Remote Customer Support Specialist (Tier 2) to join their fully remote support team. This role requires advanced troubleshooting capabilities to resolve complex technical issues reported by our enterprise clients. You will...

WhatJobs Direct is seeking a skilled Technical Support Engineer (Tier 2) to join our Durban operations in a hybrid role, blending office collaboration with remote work. You will troubleshoot complex issues, document findings, and guide customers to effective resolutions while contributing to knowledge base content. The ideal candidate brings 4+ years in...

Buzzblock is seeking a Remote Technical Support Engineer (Tier 2) to handle escalations from Tier 1 and provide expert-level assistance for our enterprise software. This fully remote role supports B2B customers, primarily from South Africa, with a focus on stability and performance of our solutions.The role requires 4+ years in technical support, strong OS,...

Placements24 is seeking a highly skilled Technical Support Engineer based in Centurion, Gauteng, South Africa. The role focuses on advanced technical support for IT infrastructure, diagnosing issues across servers, networks, and end-user environments.The ideal candidate thrives on solving complex problems and delivering reliable, high-availability solutions....