Aftermarket Controller

Overview Technical & Services - Parts & Service Network Coordinator. Position title: Aftermarket Controller. Contract: Full-time. Responsibilities Overall responsibility to schedule, plan and communicate service activity to relevant staff members and customers; assign technicians to attend to services, breakdowns, engineering, spraybooth, and booking of all jobs on Mobile Tech. Follow up on all WIP jobs in progress; facilitate customer calls, complaints and queries, and communicate process/results to customers. Plan and arrange for machines to come to the workshop, assign technician, and follow through until machine is delivered. Liaise with internal customers, New and Used Sales and Rental departments. Compile sustainability report – monthly. Invoice completed jobs within 3 working days (ensuring jobs are opened/closed per company standards, accurate and timely). Ensure technicians achieve labour recovery >= 85%. Foster and maintain dedication to service excellence in every aspect of work; ensure timely feedback/communication to customers. Perform various administrative tasks relating to invoices as required in this area of responsibility. Assist Product Support to keep service schedules within set parameters by proper planning and scheduling of technicians/mechanics to carry out services. Provide scheduled (monthly, weekly and daily) and ad-hoc reports as requested by department manager and Product Support. Process creditors invoices, create order numbers. Create sundry supplier order numbers and process supplier invoices. Submit tax invoices and job cards to customers for chargeable and maintenance work. Prepare quotations, submit, follow up with customers and coordinate with Product Support on order numbers. Resolve debtors’ queries and follow through until resolved. GPS amendments to be done weekly; manage business and private trips respectively. Process technicians’ overtime, in conjunction with Product Support. Order parts and follow up with relevant supplier. Assist with load test certificates that need to be issued within 2 working days from testing (when required). General administrative duties (emailing, filing, reports, etc.). Ensure the checking and invoicing of access hours. Maintain and update information on database. Location Africa, South Africa 6 Swakara Street Industrial Area - Upington, Northern Cape, South Africa #J-18808-Ljbffr