Fund Development Support Officer

The Company: Islamic Relief South Africa
Role Name: Fund Development Support Officer
Location: Cape Town, South Africa
Role specifics: Permanent position - subject to probation period
Reports to: Head of Fund Development
Role summary:
Islamic Relief South Africa (IRSA) seeks a highly efficient Fund Development Support Officer in Cape Town. This role involves providing comprehensive administrative support to the Fund Development Department, ensuring effective communication with regional teams, and supporting fundraising and volunteering activities to maximize income. The officer will help coordinate events, maintain records, and align with IRSA’s mission to aid the poor and needy regardless of race, color, political affiliation, gender, or belief etc.

Educational Qualifications, Skills and Knowledge:
Tertiary qualification/s in relevant & related discipline
Experience in a secretarial or administrative role
Significant voluntary or professional fundraising experience
Skills, Experience & Knowledge Required:
It is essential that the post holder shows a good understanding and empathy with the Islamic Values and principles as well as commitment to IRSA’s vision and mission.
Experience in managing day-to-day administrative tasks
Experience planning, prioritising and working to tight timescales
Experience in multitasking and working on various projects at one time
Experience of setting up and maintaining management information and data retrieval systems
Experience of diary and correspondence management
Experience of maintaining financial records
Excellent levels of computer literacy
Excellent organizational skills
Excellent communication skills, written and verbal
Knowledge and understanding of using relationship management database software
Ability to collate data and produce reports
Ability to work effectively on own initiative and as part of a team, without close supervision
Strong motivation and empathy towards the aims and objective of the organization
Numerical skills, the ability to work accurately under pressure and pay attention to detail
Ability to represent Islamic Relief in a wide range of situations
Able to demonstrate a consistent approach to others with confidence and integrity
Broad understanding of fundraising techniques and the specific value, role and techniques utilised within Fundraising activity
Initiative - ability to formulate own ideas and action plans. Implementing own initiatives and those of others to achieve organisational objectives.
Resilient and solution focussed – able to deal positively with setbacks, identify and implement solutions to difficulties
Use information technology systems and packages within a work environment that will assist with this role.
Fluent written and spoken English
Willingness to be flexible about hours and location of work in order to accommodate events, functions and work activity.

Key Accountabilities
The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:
1. To provide general support to the Fund Development Department
Dealing with internal and external enquiries, book travel and accommodation
Help coordinate away days and facilitate team meetings and also responsible for arranging meetings for the department when required
Raising invoices and expense claims on behalf of the team and assist with monitoring departmental expenses and income
Liaising with colleagues across all departments
Responsible to bringing to the attention of Head of Fund Development any issues of concern which may arise as a result of work and other function of Islamic Relief
Responsible for maintaining a planner of all Community Fundraising, National events and challenges activities that can be made available to all staff and also responsible for diary keeping of the Head of Fund Development and other management in the fundraising team.
Submitting briefs for marketing assets required by the team
2. To ensure clear information flow between the Fund Development Department and various functions of Islamic Relief
Keep meeting minutes and follow up on action points
Distribution of campaign, event and appeal materials such as printed literature
Preparing presentations and documents for fundraising staff to promote work to various sections of the supporter base and wider community
Archiving literature/outputs
Deal with incoming correspondence and requests, drafting replies, etc. for approval
Providing information to other departments
3. Support various Department activities
To take part in regular briefings about Fundraising activities and disseminate information to other staff where appropriate.
Help prepare processes, procedures and guidelines.
Collating and analysing data from various activities.
Assist with developing report templates for all departmental activities.
Ensure reports are completed according to agreed timescales
Keep a log of all activities
To ensure that relevant assets and merchandise are prepared and delivered to the Fundraising staff according to agreed timescales.
4. External Communication
Liaise with other departments and external bodies as and when required
Make calls to donors, volunteers and supporters as required.
Liaise with suppliers and external partners as when required.
Producing letters on behalf of Fundraising staff.
5. Maintain fundraising, finance and administrative records;
Produce reports as required.
Assist with developing report templates for all departmental activities.
Ensure reports are completed according to agreed timescales
Maintain and order stocks of stationery, materials and merchandise; recording usage as required.
Other
Any other task as deemed appropriate by line manager in improving the efficiency and performance of Islamic Relief.
To work flexibly according to the demands of the organisation and to perform such other duties, within the competence of the post holder, which may be required, reasonably, from time to time, including work outside of normal hours.
General Duties of Islamic Relief Staff Member
Contribute to the effective and efficient running of Islamic Relief as appropriate
Participate, as appropriate, in Staff forums and Meetings
Adhere to Islamic Relief’s Policies and Procedures
Represent Islamic Relief to the wider community as appropriate
Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and policies.
Ensure professionalism and credibility at all times
Any other tasks deemed appropriate by manager within the scope of the role

Key Islamic Relief Qualities Required:
It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to IR’s vision and mission as per below:
Excellence (Ihsan): Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.
Sincerity (Ikhlas): In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity
Social Justice (Adl): Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.
Compassion (Rahma): We believe the protection and well-being of every life is of paramount importance and we shall join with other humanitarian actors to act as one in responding to suffering brought on by disasters, poverty and injustice.

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