Customer Support Agent
2 weeks ago
Location Remote within South Africa Employment Type Full-time Role Overview You will be essential in delivering prompt, clear, and effective support to users and clients within a well-organized, knowledge-based environment, adhering to established procedures and workflows. Key duties include Managing incoming client inquiries via email and chat platforms professionally and with a solution-focused attitude. Handling ticket workflows using tools such as Order Tool, Retool, and Airtable. Resolving issues within agreed service level agreements (SLAs). Clearly escalating problems through defined internal processes, including bug reports, product questions, or delivery issues. Collaborating with Operations and Service teams (including Delivery and Retrieval squads) and coordinating closely with internal departments. Building and maintaining strong partnerships with third-party logistics providers, ensuring adherence to SLAs. Using and improving the internal knowledge base by identifying outdated or missing procedures. Proposing new macros, improvements, or automation to enhance support efficiency. Participating in internal tests of new workflows, macros, or procedures. Candidate Profile Empathetic, service-oriented, and composed under pressure. Methodical and process-driven with keen attention to detail. Proactive, inquisitive, and capable of working independently in a remote team setting. Clear and confident communicator who asks questions and suggests improvements. Motivated to learn and develop in a dynamic, fast-growing environment. Required Experience and Skills At least 4 years of experience in customer support or service roles within SaaS, technology, or logistics sectors. Fluent in written and spoken English. Strong organizational skills and proficiency with communication tools like email, chat, and shared documentation. Able to quickly learn and navigate multiple software platforms. Experience with Zendesk is advantageous. Skilled in ticket escalation and de-escalation, managing complex or multi-stakeholder cases. Solid problem-solving abilities with pragmatic and creative thinking to deliver high-quality client service. Preferred Additional Skills (Optional) Knowledge of IT hardware lifecycles, logistics, or warehousing. Previous experience in a fast-growing startup or scale-up environment. Benefits Join an expanding, mission-driven, international team. Work remotely from anywhere within South Africa's time zones. Receive a fully equipped workspace with all necessary tools. Be part of a collaborative culture that emphasizes transparency and ownership. Grow your career as a Remote Customer Support Agent. Join a dynamic remote team where your role makes a direct impact on customer happiness and loyalty. As a Customer Support Agent, you will play a key role in building trust and strengthening our brand. Take your next step in customer service and thrive in an environment where your unique skills and growth are encouraged and supported. Commitment to Diversity and Inclusion in Customer Service. We are committed to creating an inclusive and accessible workplace for everyone. We welcome applications from all qualified candidates regardless of gender, ethnicity, disability, age, sexual orientation, or background. Bring your individuality and enthusiasm to help us deliver outstanding customer experiences to all. #J-18808-Ljbffr
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Customer Support Agent
4 weeks ago
WorkFromHome, South Africa Salve Consulting Full timeLocation Remote within South Africa Employment Type Full-time Role Overview You will be essential in delivering prompt, clear, and effective support to users and clients within a well‑organized, knowledge‑based environment, adhering to established procedures and workflows. Key duties include Managing incoming client inquiries via email and chat platforms...
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Customer Support Agent
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WorkFromHome, South Africa Paymentology Full timeOverview AtPaymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale — across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the...
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Technical Support Specialist
4 weeks ago
WorkFromHome, South Africa Agent Full timeTechnical Support Specialist Location : Remote (South Africa) Hours : 9 am - 5 pm Pacific Time (flexibility for Central and Eastern coverage) Compensation : USD $1,–$1, / month Job Type : Contractor, 40 hrs / week About the Role Our client is seeking aTechnical Support Specialistto join their expanding remote support team. In this role, you will provide...
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Senior Customer Operations Support Agent
4 weeks ago
WorkFromHome, South Africa Workwize Full timeSenior Customer Operations Support Agent Workwize City of Johannesburg, Gauteng, South Join to apply for the Senior Customer Operations Support Agent role at Workwize Do you want to make a real impact and help companies around the world improve remote working for their teams? Are you a problem-solver with a passion for delivering excellent service? Do you...
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Customer Support Agent South Africa
3 weeks ago
WorkFromHome, South Africa Goworkwize Full timeOverview Do you want to make a real impact and help companies around the world improve remote working for their teams? Are you a problem-solver with a passion for delivering excellent service? Do you enjoy improving processes and working closely with a supportive team? If so, the Customer Support Agent role at Workwize is the perfect fit! About Workwize...
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WorkFromHome, South Africa Agent Full timeA remote support company is looking for a Technical Support Specialist to join their team. This role involves providing first-level support to customers using commercial laundry equipment, diagnosing issues, and ensuring high service standards. The ideal candidate will have at least 2 years of technical support experience, a strong understanding of...
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WorkFromHome, South Africa Agent Full timeA leading remote support firm is seeking a Technical Support Specialist to provide top-notch assistance to customers using commercial laundry equipment. The successful candidate will troubleshoot and resolve technical issues, ensure high service standards, and document interactions meticulously. This role requires a minimum of 2 years' experience in...
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Remote Tech Support
4 weeks ago
WorkFromHome, South Africa Agent Full timeA remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards...
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Remote Tech Support
3 weeks ago
WorkFromHome, South Africa Agent Full timeA remote support company is looking for a Technical Support Specialist to provide first‑level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards...
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Remote Customer Support Agent
3 weeks ago
WorkFromHome, South Africa Goworkwize Full timeA leading tech company is seeking a Customer Support Agent to enhance user experiences by providing timely and clear responses to client queries. The ideal candidate will have over 4 years of experience in customer support, excellent English communication skills, and a proactive attitude towards problem resolution. The role offers the flexibility to work...
