Senior Service Desk Analyst — Elevate IT Support

Senior Service Desk Analyst – Johannesburg, Gauteng A global IT solutions provider seeks a Senior Service Desk Analyst to provide first‑line support. Responsibilities Manage incoming customer requests. Ensure adherence to SLAs. Work closely with third‑party suppliers. Qualifications Minimum of one year of experience in IT support. Strong customer...

Senior It Service Desk Lead (1st Line Support) – Logicalis • Johannesburg, Gauteng A leading international IT solutions provider is seeking a Senior Service Desk Analyst in Johannesburg to provide first-level support on a 24x7 basis. Responsibilities Handle phone and email contacts. Manage escalations. Coordinate resources to ensure SLA compliance....

Our client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...

Service Desk Analyst – Level 2 Paracon City of Johannesburg, Gauteng, South Africa Role Purpose The Service Desk Analyst provides advanced technical support for escalated incidents and service requests across IT and Operational Technology (OT) environments. The role ensures the timely resolution of complex issues in line with ITSM and ITIL best practices,...

An IT solutions provider located in Johannesburg is looking for a Service Desk Analyst to provide advanced technical support for escalated incidents in IT and Operational Technology environments. With a minimum of 4–6 years in IT support and necessary certifications like CompTIA A+ and ITIL v4, candidates will be responsible for incident resolution,...

A leading international IT solutions provider in Johannesburg is seeking a Senior IT Service Desk Lead (1st Line Support) to provide first-level support on a 24x7 basis. Key responsibilities include handling phone and email contacts, managing escalations, and coordinating resources to ensure SLA compliance. Ideal candidates should have strong...

Immersive Technologies is one of the world’s most successful companies in driving continuous improvement of human performance within the mining industry. We’re part of the global Komatsu Group of companies and are the world’s largest supplier of mining equipment simulators, with our solutions deployed in over 50 countries. Immersive is committed to...

The IT Service Desk Manager is responsible for leading and managing the IT Service Desk team to ensure timely and effective resolution of IT support requests. The role ensures high levels of customer satisfaction, drives operational efficiency, and ensures service levels are met or exceeded. The manager is also responsible for implementing best practices,...

Job description We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY...

A global mining technology company in Johannesburg is seeking a versatile IT support professional to handle technical issues and user support. This role requires over 3 years of experience in Service Desk/Desktop Support, strong customer service skills, and hands-on experience with technologies including Microsoft 365 and Active Directory. You will be...