Operations & Sales Administrator (Same-Day Courier) Delta Courier

2 weeks ago

Cape Town, South Africa HR Support Full time

We’re looking for a reliable, people-first operator to act as the “right hand” to the owner—keeping the day running smoothly while spotting chances to win new business. You’ll handle admin from quote to invoice, answer the business line with a warm, professional manner, support drivers with queries, and make light sales calls to open new client accounts. Key responsibilities • Front-line phone & inbox: Answer calls from customers and drivers; handle enquiries, take job details, and provide clear, confident updates. • Quoting & booking: Prepare accurate quotes in Xero; book and manage jobs on the Courier Exchange platform; confirm details with customers and drivers. • Live job coordination: Liaise with drivers on ETAs, collections, and deliveries; resolve routing/collection issues promptly; keep customers informed. • After-sales admin: Send PODs (proof of delivery), raise and email invoices, and follow up on any post-job queries. • Light business development: Make friendly, targeted outreach calls/emails in quieter periods; set up new client accounts and log opportunities. • Records & reporting: Maintain tidy digital records, update rate cards, and support weekly/monthly performance summaries. • Process improvement: Spot gaps, suggest tweaks, and help standardise checklists/templates. What you’ll bring • Excellent telephone manner and written communication; calm under pressure. • Strong admin skills with attention to detail and speed. • Confidence using Xero (or similar) and online booking/CRM tools; quick to learn Courier Exchange if new. • Customer-centric mindset with commercial awareness (comfortable discussing rates and securing bookings). • Proven ability to juggle priorities and think one step ahead. Nice to have • Experience in courier, logistics, or transport operations/dispatch. • Basic Excel/Google Sheets skills and familiarity with VOIP phone systems. Email CVS to

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