Senior Clerk

3 weeks ago

Pretoria, South Africa Avbob Full time

We are searching an individual with excellent administration skills to join our Soshanguve Life Office as a Senior Clerk : Branch Administration. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.You will be working for a company that is over years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.General reception duties to welcome clientsReceive and assist walk-in clients with enquiries in line with the client services policy and procedure and / or refer to the relevant departmentUtilize resources and obtain necessary knowledge and skills to handle and complete enquiriesCommunicate processes and or delays and system problems to waiting clientsHandling of claims, policy services and premium administrative duties relating to client's policiesHandling of petty cash, collection of cash from clients for premium payments and refunds of premiumsPrepare cash for daily banking at the finance departmentReferral of new business to the relevant consultantHandle all fraud allegations and complaintsMonthly and weekly statistics report writingGeneral office dutiesGrade 12Category B FAIS accredited ( Long Term Insurance Credits)A suitable industry entry qualification within the requirements of the FSCAComply with FAIS legislation for registration as Fit and Proper individuals : Applications who entered the industry as follows : From years requires 30 credits on NQF 4 obtained by 31 December From years requires 30 credits or 60 credits on NQF 4 obtained by 31 December or full FAIS recognised qualification obtained by 31 December All those appointed in the industry from the year onwards require a full FAIS recognized qualificationClear ITCClear criminal recordRE 5 certificate (Added Advantage) #J-18808-Ljbffr

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