Sap Concur Support Specialist

Company Description Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for GSS is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology. There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities. Proactive and meaningful stakeholder engagement – including employees, communication and effective change management – are key success factors in the GSS journey. Key Responsibilities System Support & Administration: Maintain and configure the SAP Concur system, manage user access, and provide first‑line support to resolve technical issues and queries promptly. Stakeholder Collaboration: Work closely with internal teams, external vendors, and global stakeholders to ensure seamless system performance and alignment with business processes. Testing & Quality Assurance: Lead and support system testing, including release management and regression testing, while developing and executing quality assurance plans. Project & Change Management: Contribute to project delivery through requirements gathering, testing, training, and implementation. Ensure effective change management and communication throughout. Continuous Improvement & Reporting: Identify system enhancement opportunities, manage risks and issues, and contribute to monthly KPI reporting and audit readiness. Customer Service Excellence: Deliver high‑quality support and training to users, ensuring a positive experience and promoting system adoption. Key Outputs Timely resolution of system issues and user queries. Accurate and compliant system configuration and data integrity. Clear documentation and training materials to support user adoption. Successful implementation of system updates and enhancements. Improved user satisfaction and reduced support ticket volume. Accountabilities Ensure the SAP Concur platform is secure, operational, and aligned with business and compliance requirements. Enforce policy compliance through system workflows and controls. Act as a liaison between users, IT, finance, and vendors to resolve issues and implement improvements. Support continuous improvement initiatives and maintain audit‑ready documentation. Qualifications Diploma or Bachelor's Degree in Information Systems, Finance, Business Administration, or a related field. ITIL Foundation Certification – for understanding IT service management best practices. Project Management Certification (e.g., CAPM, Prince2 Foundation) – beneficial for managing system changes or enhancements. SAP Concur Certified Administrator (Expense, Travel, or Invoice modules) – Advantageous. Equivalent work experience in a systems support or finance operations role may be considered in lieu of formal education. Experience Proficiency in SAP Concur – hands‑on experience with Expense, Travel, and/or Invoice modules. Understanding of workflow configuration, audit rules, expense policies, and user role management in Concur. Familiarity with ERP systems (e.g., SAP S/4HANA) and how they integrate with Concur. Experience with ticketing systems (e.g., ServiceNow) for managing support requests. Strong skills in Microsoft Excel (pivot tables, lookups, data validation) for reporting and reconciliation tasks. Basic knowledge of data analytics or reporting tools. Understanding of compliance and audit requirements related to expense and invoice processing. What We Offer When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We're a large, successful multinational company – and we're still growing all the time. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential. Safety Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer. How To Apply To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process. #J-18808-Ljbffr