Chief Revenue Officer

Compensation: $150k base + uncapped incentives (serious upside) Reports to: CEO THE MANDATE BruntWork is scaling one of the world’s most efficient global talent and outsourcing platforms . This is not SaaS. This is not lead‑gen. This is recurring revenue built on people, delivery, retention, and trust at scale . We are hiring a hands‑on CRO with real outsourcing / BPO / global recruitment experience to own the entire revenue engine — from first call to long‑term client lifetime value. offshore staffing BPO / KPO / managed services global recruitment or workforce outsourcing this role is not for you. ABOUT BRUNTWORK BruntWork is not a traditional BPO. We move faster, run leaner, and win on execution. We place and manage thousands of offshore professionals globally. Revenue is recurring. Retention matters. Client success is revenue. Every hire, every replacement, every renewal impacts growth. This role requires someone who understands the mechanics of outsourcing , not just the theory of revenue. The Nature of the Role (Read This Carefully) This is not a “dashboard CRO” role. You will: lead from the front in deals, escalations, renewals, and expansion step into client issues when retention or margin is at risk fix revenue bottlenecks fast If you like diagnosing a problem on Monday and shipping a fix by Wednesday — good. If you need perfect data and six weeks — wrong role. What You Will Actually Do Own Sales in an Outsourcing Context Personally lead or support high‑value, complex outsourcing deals Improve conversion across discovery, solutioning, pricing, and close Coach reps on selling people + outcomes , not features Tighten qualification around hours, tenure, role fit, and client maturity how to sell against in‑house hiring how to defend margin without killing conversion Own Client Success & Retention (This Is Critical) In outsourcing, churn kills growth . You will: Own retention, expansion, and client lifetime value Lead CSMs who manage long‑term, people‑based relationships Build systems to reduce early churn, role mismatch, and misaligned expectations Step into escalations personally when accounts are at risk If you haven’t lived through: agent replacements client dissatisfaction tied to performance or culture fit you will struggle here. Build a Revenue System That Works at Scale Own forecasting, pipeline hygiene, and CRM discipline (HubSpot) Partner with RevOps to align sales, CSM, and delivery data Build repeatable processes that work across countries and time zones Remove friction between sales promises and operational reality This is not theory. This is execution at volume. Lead a Large, Global Revenue Org Lead ~100 people across Sales, CSM, and RevOps Set standards, expectations, and accountability Build leaders underneath you Create a culture of ownership, speed, and commercial discipline What Success Looks Like After 12 Months Higher conversion with better‑fit clients Strong expansion from existing accounts Clear, documented processes across Sales & CSM A unified global revenue team that executes without drama Revenue targets hit consistently, not heroically Who This Role Is For A CRO, VP Sales, or Head of Revenue from a BPO, outsourcing, or staffing firm A senior leader from a global recruitment or workforce solutions company A Sales or CSM leader who has owned retention‑heavy, service‑based revenue A commercial operator who understands margin, utilisation, and lifetime value Non‑Negotiable Experience You must have direct experience with at least one of the following: Outsourcing / offshore staffing BPO / KPO / managed services Global recruitment or workforce solutions SaaS‑only backgrounds without people‑based delivery experience will not be a fit. Attributes We Value Comfortable making fast calls with imperfect data Willing to get into deals, escalations, and messy problems understand that retention is revenue Thrives in globally distributed teams Obsessed with outcomes, not titles #J-18808-Ljbffr