Call center consultant
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We are looking for a polite, resilient Call Center Consultant to join our dynamic customer support team. The successful candidate will act as the primary point of contact for customer inquiries, handle high-volume inbound and outbound communications, and provide efficient, customer-centric solutions.
Key Responsibilities
Handle Communications: Manage a high volume of inbound and outbound calls, emails, and instant messages in a professional manner. Resolve Inquiries: Assess customer needs, provide accurate product or service information, and troubleshoot issues. Update Records: Accurately log call details, customer interactions, and account updates into the internal CRM system. Adhere to Standards: Meet company key performance indicators (KPIs) regarding call duration, first-call resolution, and service quality levels. Escalate Issues: Transfer complex or unresolved complaints to senior management or specialized internal departments.
Requirements &
Qualifications:
Matric certificate or high school diploma equivalent.
Experience:
Minimum of 0 to 2 years of experience in a customer service or call center environment.
Skills:
Excellent verbal and written communication skills in English. Computer Literacy: Proficient in MS Office suite and able to navigate in-house CRM databases quickly. Attributes: Strong active listening, patience, and problem-solving abilities under pressure.
What We Offer
Competitive
Salary:
Market-related monthly base pay plus performance incentives/bonuses. Training: Comprehensive on-the-job training for company products and systems. Growth: Clear career advancement opportunities within the organization #J-18808-Ljbffr
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