Data-Driven Workforce Forecasting

Overview Business Segment: Personal & Private Banking To be the Subject Matter Expert (SME) for Branch, Private and Business Client scheduling and be accountable for the execution of provincial workforce tactical and operational plans. The role oversees end-to-end workforce management (forecasting, scheduling, monitoring and reporting) to ensure service...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

Career Opportunity: Workforce Planning Manager Location: Cape Town Industry: Insurance Salary: Highly Competitive Market-Related CTC Package Start Date: ASAPAre you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations?Our client, a global leader in...

About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

About us:Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

Role OverviewThe Workforce Management Analyst (Real-Time & Scheduler) is responsible for ensuring optimal staffing and efficient operations through effective scheduling, real-time monitoring, and intraday management. This role supports operational performance by creating accurate schedules, adjusting staffing in real time, and analysing data to enhance...

Are you passionate about optimising people, processes and performance?We're looking for an experienced Workforce Planning Manager to join our dynamic Bellville-based contact centre.In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and...

About Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...