Team Leader, Branch

5 days ago

Cape Town, South Africa Standard Bank of South Africa Limited Full time

Overview Business Segment: Personal & Private Banking Location: ZA, WC, Cape Town, 76 Van Riebeeck Road To ensure the effective functioning of a Point of Representation (POR/s) by overseeing both operational aspects (e.g., security, cash handling, and compliance) and sales and service functions, in alignment with client experience guidelines and laid-down banking requirements. This applies where Universal Banker I, Cash Consultant I/II, Forex, and Customer Liaison Officer (CLO) roles are present. Responsibilities Operational Efficiency & Risk Management: Oversee branch operations, ensure compliance with security, cash handling, and banking regulations, and implement risk controls to maintain a secure environment. Customer Service & Sales Performance: Lead front-line teams to deliver excellent service, drive sales, promote banking solutions, and enhance the customer experience across multiple channels. Team Leadership & Development: Manage and develop a high-performing team, overseeing recruitment, training, performance management, and fostering a culture of accountability and service excellence. Compliance & Financial Oversight: Ensure adherence to FAIS regulations, monitor financial transactions and cost efficiency, and collaborate with stakeholders to drive operational improvements. Qualifications Minimum Qualifications First Degree in Business Commerce (NQF7 FAIS recognised qualification) Mandatory Experience 5–7 years of experience in Personal and Private Banking, with a strong understanding of branch banking processes, policies, and products. Must hold a relevant FAIS qualification, with proven expertise in compliance, risk assessment, fraud prevention, and regulatory adherence within a branch environment. Demonstrated ability to lead a team in delivering exceptional customer service, achieving sales targets, and driving financial aspirations through multiple banking channels. Skilled in overseeing branch operations, managing resources, ensuring process efficiency, and implementing people management strategies, including recruitment, training, and performance management. Additional Information Adopting Practical Approaches Articulating Information &Providing Insights #J-18808-Ljbffr

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