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Team Manager

1 month ago

Johannesburg, Gauteng, South Africa Sharedvalue Full time
Location: Rivonia

Salary: Market-related

We are a results-driven insurance brokerage representing several top providers. We are looking for a motivated Team Manager to lead a high-performing team, driving sales, service excellence, and achievement of performance-based targets.

Key Responsibilities

Team Leadership:

• Lead, mentor, and motivate a team of sales and customer service representatives to achieve targets.

• Monitor individual and team performance, ensuring alignment with KPIs such as sales conversion rates and customer satisfaction.

• Conduct regular coaching and training sessions to enhance skills and product knowledge.

Performance Management:

• Develop strategies to meet and exceed performance-driven targets.

• Analyze team metrics and provide actionable insights for improvement.

• Ensure accountability for goals and implement corrective actions when needed.

Sales Support & Customer Service:

• Drive team efforts to manage inbound and outbound sales inquiries effectively.

• Foster a customer-centric environment, ensuring escalated issues are resolved promptly.

• Identify opportunities for upselling and cross-selling to maximize revenue.

Operational Efficiency:

• Streamline workflows and processes to enhance productivity.

• Utilize CRM tools and technology effectively to support team operations.

• Provide performance reports and updates to senior management.

Requirements

• Education:

o Grade 12 (Matric) is essential.

o Relevant tertiary qualification is advantageous.

o Completed and full accreditation within the insurance industry is mandatory.

• Experience:

o Minimum 3 years of proven experience managing teams in a call center environment, preferably within the insurance industry.

o Strong background in meeting and exceeding performance-driven targets.

• Skills:

o Strong leadership and coaching abilities.

o Proficiency in CRM systems and sales technology.

o Excellent communication, organizational, and problem-solving skills.

Key Attributes

• Results-oriented with a focus on driving team success.

• Adaptable, proactive, and able to manage multiple priorities.

• Committed to fostering a high-performance and customer-first culture.