Workforce Management Management Junior Consultant

3 weeks ago


Johannesburg, South Africa 5D Tech Systems Full time
KEY RESPONSIBILITIES:
• Design and plan WFM systems
o Understand the WFM environment and assist to configure the system according to the customer’s requirements
o Identify and advise on business and system processes
o Advise and guide customers on business processes and policies
o Scope Technical and Functional design documents
o Configure the customer’s rules within the setup of the system
o Facilitate the population of the blueprint
o Consult with and advise customers on best practices, industry standards, and legislation compliance within the customers’ WFM space

• Integrate WFM system with customers systems
o Identify which systems the WFM system needs to be integrated with from the blueprint

• Implement WFM system for customers
o Configure the system according to the blueprint
o Facilitate user acceptance testing with clients
o Deploy the WFM system

• Conduct Training for WFM customers and Internal requirements
o Develop training material and slide decks
o Conduct end user training with client’s end users and super users
o Continually develop own skills to improve training methods and product knowledge
o Keep skills updated by attending regular training on the UKG training portal
o Hand Hold end users and day to day operation teething problems

• Project Closure and debrief
o Participate and contribute to project post-mortem meetings

• Provide after sales support
o Provide end to end system support to clients (on-site and remote)
o Attend to assigned service calls promptly for optimum resolution
o Use the UKG global support system to log and resolve complex product issues
o Provide Help Desk support
o Provide root cause analysis upon customer’s request
CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire UKG Application product line
o Use the UKG On-line library as a source of technical information
o Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
o Stay abreast of changes that occur in UKG day-to-day business
o Participate in Web Virtual Training / Webinars when available
o Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.
o Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel.

Educational Qualifications:

Essential
• Matric
• Diploma or Degree in Information Technology or equivalent
• UKG Certification

Advantageous
• Microsoft certifications
Experience

• At least 1 - 3 years’ experience in working with UKG systems (Workforce Central & Workforce Pro), applications, customer environments.
• PC application software experience (MS Office Suite)
• Time and Labour management system experience
• Experience implementing or supporting enterprise software applications and hardware used in web environments
• Experience with requirement gathering, documentation, solution design and implementation

Skills
Essential
• Knowledge of Mobile technology
• Knowledge of Cloud computing
• Knowledge of various browsers
• Presentation Skills
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• Ability to multi-task

  • Johannesburg, South Africa 5D Tech Systems Full time

    KEY RESPONSIBILITIES: • Design and plan WFM systems o Understand the WFM blueprint and configure the system according to the customer’s requirements o Design new business and system processes o Define and guide customer on business processes and policies o Create Technical and Functional design documents o Configure the customer’s rules within the...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Johannesburg, South Africa Apex Group Full time

    Strategic Workforce Planning Analyst Location: Johannesburg, South Africa Date Posted: Feb 22, 2023 **Description** **Strategic Workforce Planning Analyst** **Location: Johannesburg / Cape Town** Apex Group is looking for an individual to support our business leaders as a Strategic Workforce Planning Analyst who understands ‘the how’ and ‘why’...

  • Project Manager

    4 weeks ago


    Johannesburg, South Africa Riseup Management Full time

    + 10 years extensive project management experience in construction (Steel Structures) Implement change management and provide guidance where necessary Management and reporting of project key performance indicators Marketing functions in finding and developing new potential customers and projects Carrying out people management ( problem and query...

  • Compliance Manager

    4 weeks ago


    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose** To maintain the Compliance function in the company through the execution of defined monitoring, investigating and reporting to ensure the Company, Company Members and the internal committees comply with legislation, regulations and supervisory requirements and to provide advice, consultation and facilitation on all compliance and...


  • Johannesburg, South Africa Frontosa Technologies Full time

    We are looking for a Junior IT Sales Consultant to join our Johannesburg branch, we are a leading IT distributor with a primary business focus of supplying to the retail and SME market. As Junior Sales Consultant, you will be responsible for building and maintaining a diverse customer base in the region with a strong pipeline. You will be selling a diverse...


  • Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entails managing the end-to-end operational value chain of the Payment Clearing House Participant Group (PCH PG) which includes - Management of the end-to-end PCH PG functions including members meetings, workshops agendas, priorities management, projects facilitation, incidents management (including...

  • Operations Manager

    1 month ago


    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems. **Key stakeholder management and interaction**: - Internal and external **Responsibilities**: - To manage and lead the end-to-end administration and operational processes and...

  • Junior Tax Consultant

    4 weeks ago


    Johannesburg, South Africa PKF Octagon Full time

    Our Tax Compliance Department is looking for a suitably qualified and experienced **Junior Tax Consultant **to join our team. **SCOPE** The Junior Tax Consultant reports to the Firm’s Tax Manager and is responsible for assisting Partners/Managers with their clients’ corporate income tax returns. **DUTIES AND RESPONSIBILITIES** - Preparation and...


  • Johannesburg, South Africa Digicall Management Services Full time

    **ROLE SUMMARY** The purpose of the Call Center Consultant and Reviewer is to monitor the omnichannel platform and respond to all incidents as quickly as possible. All relevant calls need to be transcribed into a professionally written report and sent to the relevant client within the allocated timeframe. **QUALIFICATIONS** - Minimum: Higher Certificate or...

  • Maintenance Manager

    1 month ago


    Johannesburg, South Africa Boost Property Management Full time

    MAINTEANNCE MANAGER REQUIRED AT BUSY HILLBROW OFFICES The approved candidtate will have to have to be willing to work in town / Johannesburg CBD, Hillbrow and surrounds. **RESPONSIBILITIES** - Receiving and completing ob cards, ensuring Parktown office receives approved job cards for capturing. - Liaising with Parktown office admin to check if job wasn’t...


  • Johannesburg, South Africa Mazars Careers Full time

    **Duties and Responsibilities**: - Manage client portfolios from inception to conclusion, including debtors, proposals/fee estimates and engagements - Assist with business development - Assist with training of junior staff - Research - Consulting and tax advice - Tax calculations and reconciliations - Tax administration and dispute resolution - Budget...


  • Johannesburg, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. **MAIN OUTPUTS** - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level...

  • Junior Consultant

    1 month ago


    Johannesburg, South Africa Sapiens Full time

    **Junior Consultant**: - Req ID: 51967- Location: Johannesburg, South Africa**Consultant - Location: South Africa - Remote** We are looking for a Consultant with international outlook and experience from the IT-insurance industry for Tia Professional Services in South Africa. Are you ready to join a team of professionals that works with a state-of-the-art...


  • Johannesburg, South Africa Malander Placements Full time

    **2023-04-19 - 2023-05-03** **CONTRACTOR** **JHB000187** **HUMAN RESOURCES** **Gauteng**, JHB - Northern Suburbs** **R0-00 - R0-01 Monthly Basic Salary (Market related)** **We are looking to hire an enthusiastic and hardworking junior recruiter to assist with our recruiting activities.** **Junior Recruiter Responsibilities**: *** ***: -...

  • Programme Manager

    4 weeks ago


    Johannesburg, South Africa Project Management Connection Full time

    **Key Purpose**: - The programme manager’s role is mainly operational since this person is responsible for planning and governance and for overseeing the successful delivery of the epic’s output/product into the relevant Group markets. - Although knowledge of the business is important, there is more stress on his or her project and programme management...


  • Johannesburg, South Africa Fempower Personnel Full time

    My client in who specialises in polymer material distribution is looking for a type A junior sales consultant to join their team. - Selling imported plastic polymer to domestic convertors. - Take over some existing clients but also focus on identifying, meeting with and closing sales with new customers **Requirements**: - Matric and tertiary qualification...


  • Johannesburg, South Africa Uyandiswa Full time

    To deliver projects successfully within approved budget, timelines and meeting quality whilst ensure alignment of projects and project outcomes to the business, IT strategies and objectives. Additionally, the role will achieve desired outcomes through best practices in project management as well as manage and grow relationships with business and solution...


  • Johannesburg, South Africa Project Management Connection Full time

    **Requirements**: To manage Our Client’s Commercial Motor business to ensure achievement of profitable growth targets which includes the following key accountabilities: **Profit and Growth**: - Ensure the attractiveness of the offerings we create to enable C&P to compete effectively in the market we operate in, ensuring that our covers and pricing are...


  • Johannesburg, South Africa Project Management Connection Full time

    **Duties**: Commercial Underwriting has a position available for a Manager: Commercial Property Underwriting and will be based in Johannesburg. This role will report to the Head: Commercial Underwriting. **Requirements**: The individual is required to ensure the Company’s Commercial Property Portfolio achieves its profit and growth targets within the...