Battery Fitment Centre

Introduction KNOWLEDGE OF BATTERY FITMENT CENTRE ESSENTIAL - To run the branch successfully in the absence of the Retail Branch Manager while handling the sales functions in a professional manner for counter customers by providing friendly, prompt and efficient service to achieve maximum sales and customer satisfaction. Performing a variety of administrative and clerical tasks. Providing support to the manager and employees, assisting in daily office needs and general administrative activities. Duties & Responsibilities Non-negotiables : Must have very strong admin skills and experience. The admin of the branch is priority. Must have experience supervising a team or sales staff. Good health, reliable and trustworthy. Summary of duties: Achievement of branch targets, Successful management of overall branch functioning, Supervising in-house sales staff and providing them the support to perform their duties with success, Ensuring staff are adequately trained on product and technical knowledge, Admin, Lift administrative burden from Retail Branch Manager, GRN & GRV stock for BPZ PE daily, Debtors – assist with payment allocations, debtor recons & queries, Creditors – recon of BPZ PE accounts and sending to Retail Branch Manager in time to meet deadlines, Invoices – ensuring invoices agree to GRV's and PO's, Cash ups – ensuring cash-ups for POS are done correctly. Sales. Managing existing and new accounts with regards to the sales of all products which include the building and maintaining of relationships with all customers ensuring prompt and efficient feedback and service delivery. Ensuring back-orders are managed and updating clients on progress with regards to ETA's. Monitoring the handling of all quotations on a daily basis. Exhibit a positive, friendly & helpful attitude with customers. Supporting existing and new customer accounts. Manage walk-in retail / wholesale accounts. Handling quotations & sales orders on a daily basis. Phone client base daily against area listing. Sell and promote the brand externally and increasing sales by bringing in new customers. Maintain counter area displays of merchandise in an orderly and attractive manner. Assist and resolve customer complaints. Minimise lost sales. Customer Satisfaction. Greeting customers on entering shop. Assisting customers to find the correct goods / products. Giving advice and guidance on product selection. Dealing with customer refunds – after obtaining Retail Branch Manager's authorisation. Desired Experience & Qualification Matric. Essential customer service and communication skills. Min of 5 years administration experience with strong administration skills. Min 5 years' experience in leading / managing a team. Attention to detail. Product and application knowledge, including ability to read catalogues. Valid driver's license. Computer literate: MS Office. Well‑spoken and presented (fluent in English). Good communicator. Excellent sales skills with proven track record. Persuasive, persistent and result driven. Leadership skills. Package & Remuneration R R pm #J-18808-Ljbffr