Product Owner: Servicing

Join or sign in to find your next job Join to apply for the Product Owner: Servicing role at Sanlam Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. SLS consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The SLS Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives. What will you do? Sanlam Life and Savings offers retail and corporate life insurance and investment products in South Africa. This cluster provides clients across different market segments (entry-level, middle‑income, affluent, professional market, business owners and corporates) with a comprehensive range of appropriate and competitive financial solutions, including traditional life insurance risk and savings products, investment, retirement, health, and fiduciary services. Designed to facilitate long‑term wealth creation, protection and niche financing, these solutions are engineered around client needs. As we live in Confidence™, we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities. Job Purpose The Product Owner-Servicing role will play a pivotal role in defining the product vision, strategy, and roadmap for all things Customer Service. You'll work closely with cross‑functional teams to ensure the timely delivery of high‑quality products that meet market needs and enhance user satisfaction. Role Requirements Qualifications: Bachelor’s degree in information technology, Computer Science, or related field. Relevant certifications (e.g., SAFe Product Owner; Product Manager (POPM); ICAgile Certified Professional (ICP)). Experience: Proven experience as a Product Owner or similar role in Product Management. Strong understanding of Agile methodologies such as Kanban, Scrum and SAFe. Excellent communication, presentation and leadership skills. Ability to work effectively with cross‑functional teams in a hybrid manner. Excellent prioritisation skills based on value. Creative problem‑solving skills and willingness to think outside the box. Experience with product lifecycle management and software development tools such as Jira, Miro etc. Knowledge of Microsoft Dynamics 365 would be a bonus to leverage standard Dynamics 365 modules in optimising and building business processes to enhance customer experience. Knowledge: Financial services industry. Product Management and Product Ownership. Business management principles. Agile and Scrum. Client Experience Management. Data Analytics. Competencies Strategic thinking and enterprise‑wide perspective. Excellent communication and collaboration. Understanding of customer‑centric service models. Change management and transformation delivery. Data‑driven decision‑making and analytical acumen. Backlog management. Customer‑centric. Output / Core Tasks Define and communicate product vision & strategy aligned with company goals. Translate company goals into a prioritised roadmap. Collaborate with stakeholders – engage customers, leadership, engineering teams to gather requirements and manage expectations. Manage and prioritise product backlog – create, refine and maintain detailed backlog. Lead Agile practices – actively participate in Scrum ceremonies. Write user stories and acceptance criteria. Oversee product lifecycle management – from conception through launch and continuous improvement. Conduct market research and analysis – competitor analysis, market research, customer engagement. Track performance and outcomes – define and monitor KPIs and identify improvement areas. Validate decisions through research – use data & research to support hypotheses and ensure customer‑centricity. Closing Date 1 December 2025 – The shortlisting process will only start once the application due date has been reached. Do you want to apply? Our commitment to transformation, diversity and inclusion extends to our hiring process. Refer to Sanlam’s Employment Equity plan for further details. #J-18808-Ljbffr