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Team Leader, Universal Banking
1 month ago
To manage and develop a team and all other available resources (people process and systems) within the branch to entrench a strong client‑focused culture that will enable high‑quality service to all customers. Strategic Leadership and Team Development : Provide strategic direction to align with organizational goals implement performance management systems oversee training programs and foster a culture of continuous improvement. Operational Excellence and Compliance : Ensure adherence to regulatory requirements manage resources effectively streamline processes and mitigate risks while maintaining compliance and operational efficiency. Customer and Business Growth Focus : Develop strategies to enhance customer satisfaction analyze market trends for growth opportunities and represent the branch in high‑level engagements to achieve financial and performance targets. Qualifications National Diploma (NQF6 FAIS recognized qualification) Required Experience Extensive experience in Personal and Private Banking including managing client relationships delivering tailored banking solutions and meeting diverse client needs. 57 years of proven front‑line banking experience with expertise in client interactions transaction management compliance and resolving complex queries. Strong knowledge of retail and business banking products cross‑selling strategies and advising clients on achieving financial goals through tailored solutions. Experienced in leading and managing sales teams including setting targets driving performance coaching and implementing sales strategies to achieve organizational objectives. Behavioural Competencies Articulating Information &Providing Insights Challenging Ideas & Convincing People Following Procedures Generating Ideas Making Decisions & Producing Output Showing Composure Understanding People Technical Competencies Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding ( Consumer Banking) Processing Product Knowledge (Consumer Banking) Remote Work No Employment Type Full-time Key Skills Financial Services,Customer Service,Loan Applications,Customer Questions,Financial Needs,Bank Products,Customer Transactions,Communication,Customer Relationships,Sales Activities,Referral Goals,NMLS,Problem Resolution,Sales Goals,Account Opening #J-18808-Ljbffr
