Service Ambassador

4 weeks ago


Johannesburg, South Africa Virgin Active Group Full time

Service Ambassador – Virgin Active South Africa The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across our service/reception area, exercise floor, studios, swimming facilities and lounge areas. The role engages members across all club offerings and online, supporting member retention through daily interaction and engagement. Responsibilities Control access into the facility and deliver on member needs from entry to exit. Communicate information to staff, members and prospective members. Provide excellent customer service to achieve NPS and member sentiment score targets. Drive digital engagement on our platforms and expose members to personalised digital exercise offerings. Build member relations, resolve complaints, and engage members in fitness initiatives to increase retention. Promote safe exercise, manage adherence to club rules, safety protocol and maintain cleanliness of the floor. Participate in ongoing training and self‑development. Minimum Requirements Grade 12 Senior Certificate or NQF Level 4 equivalent. Successful completion of Reception Academy. Good understanding and knowledge of digital platforms. Sound knowledge of Virgin Active exercise experiences. Comprehensive understanding of the customer journey and desired customer experience. Knowledge of club rules, operating standards and safety protocol. Minimum of 12 months experience in a face‑to‑face customer‑facing role. Proven ability to resolve member questions and queries. Embody Virgin Active business values (people‑centric, passionate about exercise). Desired Skills and Attributes Adaptability, curiosity and a winning mentality. Motivation to achieve success and make a difference in people’s lives. Growth mindset and ability to work independently. Trustworthiness and strong relationship‑building skills. Excellent communication, problem‑solving and conflict resolution skills. First Aid Level 1 certificate (preferred). Wellness knowledge beyond the health club. Quick decision‑making, agility and collaboration. High interpersonal skills (EQ). #J-18808-Ljbffr


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