Operations Team Lead — Grow a High-Impact CX Team

The role Ignition CX is a fast-growing company, both locally and internationally. We're searching for an experienced Executive to approach the business with a fresh point of view and an ability to make decisions and execute quickly. We are seeking a strategic and results‑driven Chief Operating Officer (COO) to oversee and optimize our call centre...

**Join our Tribe!** - Do you thrive on building successful teams? - Do you have a track record in developing teammates to be the best? - Do you excel in motivating and engaging your teams and clients? - Are you ambitious and ready to accelerate your career with rapid growth opportunities? We are seeking an inspirational leader with strong leadership skills....

A leading global healthcare and hygiene company in Durban is seeking a Customer Services Team Leader. This role involves coaching and leading a team to ensure operational excellence and exceptional customer service. Ideal candidates will have extensive experience in customer services, strong organizational and communication skills, and proficiency in...

A leading beauty company in Durban seeks a dynamic Counter Manager to lead and develop a Sales Associates team. You will be responsible for achieving sales, ensuring exceptional customer service, and executing a strategic business plan. Ideal candidates have strong leadership, communication skills, and retail experience. This role offers the chance to grow...

Key Responsibilities Lead, coach, and develop a team of agents to consistently deliver high-quality service aligned with client expectations and business targets. Manage day-to-day operations, ensuring the team meets service level agreements (SLAs), KPIs, and quality standards. Conduct regular one-on-ones, team meetings, and performance reviews to provide...

A leading energy services company in Durban is seeking an experienced Team Leader to supervise a team focused on improving customer service and sales performance. The ideal candidate will have strong communication and coaching skills, with at least 1 year in a supervisory role within a contact center environment. This full-time permanent position offers the...

A fast-growing call center management firm in Durban is seeking an experienced Chief Operating Officer (COO) to oversee and optimize operations. The ideal candidate will provide strategic direction, enhance productivity, and ensure exceptional service delivery. Responsibilities include developing operational strategies and monitoring performance metrics....

Operations Team Leader (iBranch) – Hollywoodbets Hollywoodbets is a sports and entertainment betting operator born and bred in Durban, South Africa. Join our Purple Team to help expand our global footprint and innovate within a vibrant industry. Responsibilities Lead, mentor, and supervise a team of Operations Specialists, ensuring achievement of...

ResponsibilitiesBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our...

ResponsibilitiesBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our...