Call Centre Supervisor
3 weeks ago
Job Overview: To manage the daily operations of the contact center through training and monitoring the team to achieve the highest level of quality and productivity. Has intimate knowledge of customer needs and ability to provide solutions Implement the company's South African standards and procedures at all times Develop and implement service initiatives to improve the customer experience Build awareness of the importance of the customer service function in the branch Analyse source of service failures, identify probable route cause and possible solutions Manage daily customer complaints and ensure timeously resolution Effectively plan and allocate needed resources to maintain the quality level across the customer service teams Develop and coach the Contact center team to achieve service excellence Run various award programs to motivate the team Ensure the provision of timeous, accurate and relevant information to all our customers, internal and external, ensuring that quality service is offered at all times Ensure the problem shipment report is attended to and handled adequately by staff on a daily basis Ensure that all staff has clear objectives in accordance with their job requirements and that the high standards are maintained Responsibility to monitor the performance of each agent daily and ensure that appropriate feedback is provided to him or her regularly M inimum requirement is a Matric (Grade 12) qualification Degree or similar qualification and/or experience Strong communication skills Customer Centric Personality Minimum 3 years experience in customer services environment Minimum 1 years Supervisory experience
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Call Centre Team Leader
6 months ago
Kempton Park, South Africa AVI Limited Full timeAVI Field Marketing, a division of AVI Limited, handles the sales and merchandising for the beverages, snacking, and cosmetic business units to ensure improved execution at the store level. An exciting new opportunity, therefore, exists for a **Call Centre Team Leader**. The successful applicant will be required to perform a customer service function, team...
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Call Centre Agent
7 months ago
Kempton Park, South Africa AVI Limited Full time**AVI Field Marketing** is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at the store level. Field Marketing has its very own National Call Centre to support the Field Marketing team. An...
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Call Centre Consultant
2 weeks ago
Kempton Park, South Africa SET Institute Full timeCall Centre Agents required Urgently. No experience is required Roles - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions -...
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Call Centre Team
7 months ago
Kempton Park, South Africa FlySafair Full timeGauteng, Kempton Park - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Call Centre Team Leader** ***at our head office in **Bonaero** **Park.** The successful applicant will report to the **Assistant Manager: Client Contact Centre.** **RESPONSIBILITIES**: - Ensure that service level agreement turnaround times are...
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Call Centre Consultant
6 months ago
Kempton Park, South Africa SETI Development Full timeWe are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets. Training Is Provided Roles - Answering or making...
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Call Centre Learnership
7 months ago
Grassy Park, South Africa Job Tool Kit Full timeCall Centre Learnership If you can start tomorrow, then we'll bring you onboard, but if not, the opportunity will go to someone else **Requirements**: 18 - 28 years of age Speak great English Very hard worker Excellent attitude No call centre experience Must have Matric Ready to complete a 12 month qualification Send us your CV today Janine...
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Call Centre Agents
7 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **2. Fit and Proper Requirements** Adhere and comply to FSB board notice in terms of FAIS **Formal Education**: - Matric Call Centre...
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Call Centre Agents
6 months ago
Menlyn Park, South Africa Assupol Full timeDescription **1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **2. Fit and Proper Requirements** Adhere and comply to FSB board notice in terms of FAIS **Requirements**: **Formal...
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Vas Supervisor
7 months ago
Craighall Park, South Africa Digicall Management Services Full time**Role Purpose** Are you an experienced professional with a passion for supervising teams? Look no further! We are currently seeking a skilled and motivated VAS Supervisor to join our dynamic Assist Team in Digicall. The VAS Supervisor is responsible for ensuring that the team consistently achieves the service level agreements. This is to be achieved by...
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Uk Call Centre Sales Agent
7 months ago
Grassy Park, South Africa Job Tool Kit Full timeSeeking Outbound Sales Agents with UK Call Centre Experience: The above criteria is a MUST else do not apply: Outbound Sales experience in a call centre for 2 years is a MUST Good rapport building Experience Good English Must be able to make good conversation Must stay in the Southern Suburbs UK or USA Call Centre experience **Salary**: R5,000.00 -...
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Appointment Setter
7 months ago
Grassy Park, South Africa Job Tool Kit Full timeSeeking Outbound Sales Agents with UK Call Centre Experience: Your role will be appointment setting on behalf of our clients The above criteria is a MUST else do not apply: Outbound Sales experience in a call centre for 2 years is a MUST Good rapport building Experience Good English Must be able to make good conversation Must stay in the Southern Suburbs UK...
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Call Centre Agent Auto Pedigree Spartan
7 months ago
Kempton Park, South Africa Motus Corporation Full timeDiscover your potential as a Call Centre Sales Representative at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team. **Position Overview**: To identify the needs of...
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Sales Call Centre Agent
2 days ago
Auckland Park, South Africa First federal Investments Full time**Job Requirements**: - Matric only and additional qualification will be advantageous - Excellent verbal and written communication is a - Must be able to communicate in English fluently - You need to reside close to Auckland Park - Must be able and willing to work under pressure - Must have an ability to successfully resolve conflict - Must generally have a...
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Call Centre Agent: Auto Pedigree Spartan
4 months ago
Kempton Park, South Africa Motus Corporation Full timeDiscover your potential as a Call Centre Agent at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team. **Position Overview**: To identify the needs of customers, match...
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Face to Face Sales Consultant
7 months ago
Kempton Park, South Africa Call Centre Staffing Full timeOur client is looking for a confident sales consultant to sell financial product in store (store cards and loans). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable...
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Supervisor, International Customer Service, Road
1 month ago
Kempton Park, South Africa DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Supervisor, International Customer Service, Road...
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Site Supervisor
7 months ago
Kempton Park, South Africa SafetyGrip Full time**We are on the lookout for a Site Supervisor to join our team and assist with the maintenance of our sites on a daily basis.** **The duties will include but not limited to**: - Inspections of the vehicles as there arrive on site. - Vehicles need to be booked for alignment as and when required. - Vehicles need to be send for retreading on a weekly basis...
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Call Center Agent
6 months ago
Menlyn Park, South Africa Sidqcon Full timeWe are looking for Highly Energetic and Self Motivated Call Center Agents with good communication skills around Pretoria for appointment settings. - They must be able to work Night Shift. - Live and breathe sales! - Meet daily, weekly, monthly targets. **Requirements**: - High school diploma, general education degree or equivalent. - Ability to stay calm...
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Mechanical Operations Supervisor
1 month ago
Kempton Park, Gauteng, South Africa HR-Simplified (Pty) Ltd Full timeJob Description:We are seeking a highly skilled Mechanical Operations Supervisor to join our team at HR-Simplified (Pty) Ltd. This is a key role that will oversee the daily operations of our workshop, ensuring that all mechanical repairs and preventative maintenance are carried out efficiently and effectively.Responsibilities:To manage and allocate jobs to...
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Supervisor: Branch Europcar or Tambo International
2 months ago
Kempton Park, South Africa Motus Corporation Full timeCar rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based at the OR Tambo International Airport as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in...