Property Portfolio Manager

Company Overview Flyp is revolutionising the property industry with a mission to create a fairer and more efficient ecosystem for sellers, agents, and buyers. The current property market is plagued by inefficiencies and a lack of transparency, leading to missed opportunities and frustration for all parties involved. Flyp aims to disrupt this status quo by providing technology-enabled solutions that prioritise trust, transparency, and maximum value for sellers. With a strong product‑market fit and initial funding secured, Flyp is poised to scale its operations and make a significant impact in the industry. Job Overview This role will play a core part of the restructure of the flyp Rentals business. Alongside a fellow PM, you will be managing 1 / 3 of the overall portfolio, taking on a diverse portfolio of ~60 properties (with growth planned up to + properties) in all aspects of cleaning, maintenance and inspections. The properties are primarily located in London, with a handful in more remote locations, and further city expansions planned in the coming months. Your properties will need to be onboarded to all flyp Rentals systems, and offboarded once the property sells. You will have access to our network of high quality cleaning, maintenance and inspection teams on the ground to facilitate your portfolio management, and you will also take ownership of the P&L of your properties. You will collaborate closely with Guest Experience, Client Success and Viewings teams to ensure high quality service is given to our 3 key stakeholders - guests, owners, and agents. Whilst this is a remote role, you will be reporting to our HQ (UK) based head of department. Please note that we are operational 7 days per week, so you will need to be comfortable working weekends. What you'll be doing 20% Proactive Property Management – coordinating proactive deep cleans, maintenance checks and quality inspections in all properties in line with property tier SLAs. 30% Reactive Maintenance – managing maintenance issues that require urgent attention handymen and specialist contractors, arranging and obtaining sign‑off for quotes. 10% Routine Cleanings – scheduling and monitoring all routine cleaning tasks, managing cleaning and logistics teams to ensure punctual, high quality cleans. 10% Quality Assurance – completing audits & reports on all daily activity to ensure brand and quality standards are upheld, and key tasks are carried out effectively. 10% Inbox Management – managing the inbound flow of issues reported by our on‑ground teams and our guests. 10% Ticketing Systems – taking ownership of ticketing systems to maintain data hygiene. 10% Financials & Reporting – overseeing all operational expenditure within your portfolio, ensuring all corresponding costs are covered. 5% Onboarding / Offboarding – ensuring all relevant systems and operational processes are conducted before the first guests check in, and the final offboarding checks are complete before the keys are handed to the new buyer. 5 Additional Tasks – other ad‑hoc operational tasks such as contacting and researching new providers & systems, joining daily and weekly meetings, and maintaining system hygiene. You will also take ownership of personal & team KPIs to ensure high performance within the Hospitality Operations function. Core team KPIs are focussed on : Frequency – we need to have regular eyes and ears in our properties to ensure high standards are maintained; Quality – goes hand in hand with frequency. We must push our cleaning & logistics providers to uphold our own high standards. Feedback is perfect is impossible, so there is always room for improvement, and we expect you to live this, and hold others to high standards through constructive feedback. What you'll need 3+ years in UK Property Management and / or Hospitality. 2 : 1 Bachelors degree or equivalent qualifications. High proficiency with systems – we predominantly use Breezeway, Front, Slack & Looker, as well as KeyNest & Klevio for remote access, and Minut for noise monitoring. Stable internet connection (fibre is a minimum requirement) and a solution for loadshedding. Own laptop, capable of running multiple programmes – 2 screens is highly desirable. Home office setup or professional working space. Strong decision‑making abilities and the capacity to take ownership of the decisions you make. An eye for detail – you will need this particularly when it comes to auditing reports. Tech savvy – you love looking for scalable solutions. To be comfortable with change – we are a growing start‑up who are always looking for ways to improve. Exceptional prioritisation and time management skills. Fluent English (written and spoken). We do not sit still Immediate start date. £ per calendar month. Remote working. A collaborative and supportive work environment. What we’re offering Immediate start date, competitive compensation, remote working flexibility, and a collaborative and supportive work environment. #J-18808-Ljbffr