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Systems Engineer

2 months ago

Cape Town, South Africa Gijima Holdings Full time
RESPONSIBILITIES:
  • Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure storage, networking, servers, load balancing, etc.; Anti-virus and Profile management.
  • User experience monitoring, Single sign on, Performance troubleshooting, Endpoint management (thin clients, mobile devices, PCs, etc.).
  • Application deployment and virtualization.
  • Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately.
  • Identifies issues proactively using required tools.
  • Works on automating system procedures and processes to evolve the technology in the organization.
  • Works in ticketing system to solve escalated issues, clear understanding of IPC processes as per ITIL framework.
  • Contributes to knowledge base for troubleshooting and maintaining the environment.
  • Provides documentation, processes and technical training to service desk and administrator level team members.
  • Contributes to on call escalation support 24x7 per team schedule.
  • Performs scheduled night/weekend work as required due to environmental constraints.
  • Providing operational support for Active Directory and related network support equipment to ensure changes and maintenance did not interrupt service to the customers.
  • Responsible for the analysis, administration and support of thin clients, virtual and physical desktops.
  • Develop and maintain O&S Standard Operating Procedures for VDI Environment.
  • Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures, responds to End User requests for technical support and assistance.
  • Provide support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance.
  • Assists in ensuring compliance with security policies and procedures.
  • Participates in the development and implementation of VDI-related operational procedures and standards.
  • Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Participates in special projects as required.
EDUCATION:
  • Grade 12
  • Degree / diploma in Information Technology (BSc) or equivalent
  • ITIL V3 certification
  • A+ for server systems
  • MCP/MCSA/MCSE Certification
  • VMWare VCP
  • CompTIA Security + (IAT Level II or greater)
EXPERIENCE:
  • Solid work experience (at least 4 years) in an IT Technical Support environment
  • Adaptable to changing circumstances and operational needs
  • Understanding of Financial Services standards
  • Experience working with basic networking to include foundations of Routers and Switches
  • Experience with Financial Services IT security requirements
  • Excellent interpersonal and relationship-building skills.
  • Ability to adapt and learn new technologies.
  • Virtual Application packaging and remediation desired: VMware.
  • Virtual software provisioning skills (desired: VMware (vCloud/vCAC/vRAC).
  • Virtual Desktop Administration preferably using VMware Horizon View.
  • Windows Desktop Administration Skills.
  • Deployment and Configuration Automation experience.
  • Virtualization Infrastructure Experience desired: VMware vSphere.
  • Enjoys a fast-paced environment.
  • Able to work and interact with others in a structured/team environment.
  • Accuracy and attention to detail.
  • Independent problem solver with troubleshooting, decision making and analytical skills.
  • Requires limited supervision, self-starter, strong time management skills.
  • Flexibility and adaptability to handle competing work demands.
  • Verbal and written communication skills.
  • Demonstrated ability to communicate to nontechnical audience on technical issues.
  • Ability to work flexible hours and be on-call.